IT/OT Service Delivery Engineer

Join Vanderlande as an IT/OT Service Delivery Engineer

Our warehouse automation systems keep global supply chains moving. At Vanderlande, you will take ownership of the solutions that make it all work; delivering real impact in a fast-moving, high-tech environment.

This is not just a support role. You will take ownership of complete customer solutions, act as the technical point of contact, and ensure seamless performance across the customer lifecycle. If you are energized by problem-solving, collaboration, and hands-on system delivery, this is your opportunity to grow and make a global impact.

Your responsibilities

As a Service Delivery Engineer, you are the technical lead for the IT/OT solution delivered to your assigned customer accounts. You work across various technologies – not on isolated products, but on the full integrated solution.

• Oversee major incident, problem, and change management.
• Coordinate with internal teams and customers to align technical delivery with business expectations.
• Translate needs into technical improvements and operational advice.
• Drive system optimizations and improvements.
• Take ownership of testing and documentation to ensure high quality delivery.

Who you are

You are a technically skilled, customer-oriented and solution-focused professional who thrives on complexity.
We are looking for someone with:

• 3+ years of experience in IT and/or OT roles with customer interaction (e.g., system integration, testing, infrastructure, or software delivery in business-critical environments).
• A bachelor’s degree in a technical field like IT, Computer Science, Industrial Automation, Electrical Engineering, Systems Engineering, Mechatronics, or Robotics, or a related technical field or similar.
• Fluent in English (Dutch is a plus).
• Ability to perform well under pressure (e.g., during escalations or major incidents), set priorities, and manage time effectively.
• A sharp, analytical mindset, you can zoom out for the big picture, while staying detail-oriented when needed.
• A working knowledge of IT Service Management frameworks. ITIL4 certification is a plus.
• Willingness to travel (~20%, both domestic and international). Driver’s license is a plus.
• Strong communication and stakeholder management skills.

Below you can find the must-have and nice-to-have skills and knowledge:

We recognize that candidates may bring varying levels of expertise in IT and OT. “Demonstrates” refers to areas where strong, hands-on experience is expected, while “Understands” indicates that general awareness or foundational knowledge is sufficient.

Skills & knowledge

Must-have (Demonstrated knowledge):

• Stakeholder management & communication
• Own the technical solution from implementation to support.
• Translate customer needs into system requirements.
• Communicate technical constraints to non-technical audiences and business stakeholders.

Industrial automation & control systems / OT expertise

• Control systems: Deep expertise in PLCs, barcode scanners, Photoelectric Eye (PEC) sensors, and motors & drives (Direct Online (DOL) motors, frequency controllers).
• Warehouse & industrial automation: Strong experience with WMS/WCS (Warehouse Management Systems) and IACS (Industrial Automation and Control Systems).
• SCADA systems: In-depth knowledge of SCADA operations, system integration, and control processes.
• System messaging & communication: Experience with HLC messaging and data exchange between high-level and low-level controllers (HLC/LLC).

Nice-to-have (Understanding is sufficient):

IT infrastructure & networking

• Networking fundamentals: VLANs, subnets, gateways, firewalls, NAT, port forwarding, Wi-Fi, port mirroring.
• Servers & virtualization: ILOs, ESXi, VMs, Hyper-V, RAID.
• Storage & connectivity: NAS systems, handheld scanner connectivity, and industrial network integration.
• Cloud-native & containerized environments: Microservices & Kubernetes within IT infrastructure.
• Cybersecurity awareness: Understanding of security protocols, risk mitigation, and best practices.
• Certifications: CCNA or equivalent is a plus.

System architecture & design

• Owner of the technical solution for the rest of the lifecycle.
• IT & OT architecture: Understanding how industrial automation controls systems integrate with IT landscapes.
• IT architecture frameworks: Familiarity with TOGAF or equivalent methodologies.
• Risk management.
• Problem solving & Decision Making.
• Data analytics (Experience with Splunk or similar data analysis platforms).

Testing & Quality Assurance

• Testing methodologies: ISTQB Foundation, TMAP.
• Test tooling: Experience with Polarion or similar test management tools.
• Software deployment knowledge.

What we offer

In this dynamic and responsible role, you will join an international team that values growth, ownership, and impact. You will have the freedom to develop your skills while contributing to some of the world’s most advanced and complex automation systems.

This position offers a competitive salary range of €4800 to €6000 gross per month. Through exceeding performance expectations, you even have the possibility to grow outside this scale.

On top of your fixed salary, you will receive the following secondary benefits:

• 40 vacation days (20 statutory + 20 flexible).
• €300 health budget.
• Flexible working hours.
• A hybrid workplace (40% working from home and 60% in the office).
• Commuting allowance, including full reimbursement of travel by public transport.
• Working from home allowance.
• Collective pension scheme and discount on health insurance.
• On-site company health centers with a gym, physiotherapists, and occupational therapists.
• Vanderlande Academy and training facilities to boost your skills.
• A variety in Vanderlande Network communities and initiatives.
• And a great company restaurant and coffee bar with barista.

Your department

You will join the IT Services department within Customer Centre Warehousing Solutions International (CC WS INT). The department consists of IT service consultancy, IT architecture, IT project management and IT service management. Together, we ensure our customers’ systems remain reliable, scalable, and fit-for-purpose throughout their lifecycle.

Diversity & Inclusion

Vanderlande is an equal opportunity. Qualified applicants will be considered without regards to race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.