Marketing Operations specialist (Functional Owner CRM)

Do you have a passion for CRM systems and a knack for project management? And are you ready to take on a new challenge in CRM? If so, we have an exciting opportunity for you! We are looking for a proactive and strategic Marketing operations specialist who will act as the functional owner of our CRM system (Microsoft Dynamics).

What you will do as Functional Owner CRM (Microsoft Dynamics)

As our Functional Owner CRM, you will play a crucial role in the success of our marketing and sales initiatives. You will work closely with our CRM support colleagues, the Head of Marketing Operations and the Manager Sales Enablement. You report to the Manager Marketing Enablement. This role requires a combination of project management and strategic thinking, as well as hands-on involvement, ensuring that our CRM system supports our marketing and sales goals effectively.

Key responsibilities

• Act as the application expert for the marketing and sales elements of our CRM.
• Setting up, optimising, and maintaining guidelines, processes, ways of working, and training materials, together with stakeholders from various departments.
• Manage issues within the CRM platform, troubleshoot and assist stakeholders with questions about CRM.
• Align with Business Line stakeholders and key users, our Sales Enablement Manager and our internal IT department on the roadmap and backlog for development.
• Liaise with our external CRM Partners about new releases and functional improvements.

The main focus for this role is CRM. But (in the long term) will also include different topics in the broader Marketing Operations, such as:

• Maintaining and improving our Digital Marketing Infrastructure
• Acting as a sparring partner for your fellow specialists, engaging in decision making discussions with experts in data analytics, customer journey, SEO and Web on optimisation strategies and subsequently taking an active role in their implementation alongside the team
• Mentoring junior colleagues, working students and interns

Where you will work

Royal HaskoningDHV is a global independent consulting engineering company that is dedicated to creating a positive impact on people and planet. Backed by the expertise of over 6,000 colleagues working from offices in more than 20 countries, and with more than 140 years of experience under our belt, we are helping organisations turn local and global issues related to the built environment into opportunities and make the transition to smart and sustainable operations.

As our new Marketing Operations specialist, you will become part of the Marketing enablement team in the Netherlands (acting globally). We are a divers team of 13 people, existing of permanent staff, working students and interns. This team works on Internal and external marketing communications channels, tools, and infrastructure.

What you bring

• You have a minimum of 4 years of work experience.
• You are proactive and a strategic thinker.
• You have excellent communication and collaboration skills and can hold your own in a complex, international organisation.
• You have extensive experience in Microsoft Dynamics.
• You have a good command of the English language (the working language in our international team is English).
• Strong project management skills.
• Hands-on approach to problem-solving.
• Ability to create and optimise processes and workflows.
• Strong analytical skills for creating performance dashboards.
• Ability to manage crises and troubleshoot issues effectively.

What we offer you

We offer you a stimulating environment where we put people first and where you are empowered to craft your own career path while working with and learning from the smartest people in our field. We prioritise our well-being by offering flexibility, support and a strong sense of community, all to ensure work and personal life go hand in hand. To make this concrete, we offer you:

• A competitive primary salary.
• Annual profit sharing, where one-third of our profit is distributed among employees and the opportunity to purchase company shares.
• Pension accrual through our own pension fund with an employer contribution of 18.3%.
• 2.15% personal budget that you can tailor to your preference - cash it out monthly or turn it into extra vacation time for those well-deserved breaks.
• 28 vacation days per year based on a 40-hour workweek and the option to buy 16.5 additional days.
• Many opportunities to develop yourself, such as our learning weeks, various development programs and access to a range of online courses on LinkedIn Learning.
• A conveniently located workplace at our office in Delft or Amersfoort and travel expense reimbursement or an NS-Business Card including a 40% discount on private travel.