Account Manager

Join Our Team as an Account Manager

What are you going to do?

We are looking for an Account Manager who can strengthen customer relationships and help healthcare organizations maximize the value of our solutions. As an Account Manager, your mission is to ensure our clients are successful in using our solutions. These solutions are used daily by professionals to create “more time for care.”

Your responsibilities

• Client relationships: Establishing and maintaining sustainable client relationships at strategic and tactical levels.
• Positioning: Expanding our network within the client organization to optimally position Nedap’s solutions for successful deployment.
• Seizing opportunities: Identifying and leveraging commercial opportunities that make our support more relevant for the client.
• Connecting: Connecting and coordinating all involved parties, such as Business Partners, support teams, and colleagues, to handle questions efficiently and work together towards achieving our goals.
• Market signals: Ensuring that client inquiries and signals from healthcare organizations are incorporated into our internal discussions about further development (such as our roadmap).
• Negotiation: Conducting negotiations and building structural collaborations, such as framework agreements and strategic partnerships.
• Customer satisfaction: Keeping a strong focus on client satisfaction and retention, using a data- and results-driven approach.

Your team

As an Account Manager, you’ll become part of our commercial team, where you’ll work alongside Sales, Marketing, Customer Success, and Solution Experts. Together, we strive for proud clients who work fully and independently with our products. We help healthcare organizations realize value and collaborate closely with product development to continuously improve our solutions. You’ll join one of our sector-specific teams in Elderly Care (VVT), Disability Care (GHZ), or Mental Health Care (GGZ).

Our offer

As an Account Manager at Nedap, you will make a valuable contribution to our goal: making people happier and more successful in their professional lives. In addition to your salary, you are entitled to a thirteenth month, a good pension scheme, and profit sharing with the opportunity to become a shareholder of Nedap. At Nedap, everything revolves around trust and autonomy. You determine your own working hours and vacation days. We also highly value personal and professional growth. You will receive a comprehensive introduction, and we encourage you to continuously develop yourself.

Required experience and skills

As an Account Manager, you are a driven professional who helps organizations succeed through the use of our solutions and builds relationships to do so. In addition, you recognise yourself in the following:

• Education-level: Higher education (HBO+/WO), preferably in business, commerce, or a healthcare-related field.
• Experience: Experience in account management, customer success, sales, or a similar role in a complex B2B environment.
• Tech-savvy: Experience with complex IT solutions (SaaS) and/or affinity with healthcare.
• Client level: Comfortable working with highly educated professionals.
• Communication: Strong analytical and communication skills to translate client needs into action.
• Mindset: Proactive and entrepreneurial mindset—you see and seize opportunities.
• Data-driven: Experience working with data to identify opportunities and risks for clients.
• Language: A good command of both Dutch and English, spoken and written, is required.

Good to know: You are available for 32-38 hours. Hybrid (remote) working is common within Nedap and together with your team you will arrange your own working hours for a good work-life balance. You are preferably present at our campus in Groenlo at least two times a week.

About Nedap in Healthcare

We simplify the work of caregivers, making their tasks more seamless. Trusted by over 1,900 care providers in the Netherlands, our technology supports a sustainable shift, enhancing accessibility, affordability, and effectiveness in elderly care, disability care, mental health, domestic care, and general practice.