Teamlead People Operations Advisory Team

Introduction

At People Operations, we create a seamless employee experience, balanced between hi-tech and hi-touch while delivering against the expectations of our employees and managers. We are responsible for managing all Hire2Retire processes and the first point of contact for HR-related questions. Within our fast-paced, rapidly changing business environment, People Operations is making a shift in the way it operates to make sure our customer demands are more effectively met. This means we are further building our team and continuously looking for opportunities to further professionalize and personalize our services. Our ambition is to become the “go-to” place for all individual people-related matters. The Advisory team has a great impact on the employee experience as we are the first point of contact for employees and managers within the EU for all General HR topics.

Role and responsibilities

As People Operations Teamlead you will be leading a team of HR professionals responsible for supporting employees and managers within the EU with all questions they might have regarding general HR policies, processes, and systems.

In this role, you will provide operational leadership, guidance, and support to employees with a focus on routine work and standardized activities. It’s your job to foster a positive and productive team environment, where team members feel supported, motivated, and empowered to achieve their goals and contribute to the success of the ABS (ASML Business Services) organization.

As People Operations Team lead, you’ll:

• Manage day-to-day operational activities. You are responsible for qualitative results of the team and delivery of KPI's.
• Keep up with internal and external developments and ensure development, transfer, and retention of knowledge and information.
• Manage the performance and act as a coach for the development of employees.
• Identify training needs and opportunities for team members to enhance their skills and capabilities.
• Address personnel issues, conflicts, and challenges individually and within the team, finding solutions to overcome obstacles.
• Provide insights regarding quantitative and qualitative developments by means of periodical and ad hoc reports and/or analyses.
• Explain operational choices and issues to parties in the immediate environment based on content-driven arguments.
• Build and maintain a network of internal and external stakeholders/partners and represent the organization.
• Participate in improvement projects for existing processes within own scope in a role of Project Lead.
• Stimulate a continuous improvement mindset of own team and coordinate improvement plans for own scope by coaching employees.
• Contribute to TL's and GL's to set team objectives and ensure alignment with organizational goals.
• Prepare and manage the realization of the target annual plan for the own team.

Education and experience

For the position of People Operations Teamlead, you’ll need:

• Knowledge/understanding of team's disciplines/functional area.
• Leadership Experience - 1-3 years - in (informal) leadership roles.
• Experience in overseeing a team with a connection to service/process/performance management.
• Experience in managing resources on a day-to-day basis for own team.

Functional/Technical Skills

• English: Can communicate with a strong degree of fluency and produce clear and detailed text.
• Data analytics (Excel): able to create insight by combining data sources, using basic functions (formulas) and charts.
• Understands the connection/impact between HR systems/processes.
• Capability to troubleshoot and resolve operational issues.
• Proven experience in problem-solving (LEAN Yellow Belt, A3).

Behavioral skills

• Build strong interpersonal relationships based on trust and respect.
• Promote teamwork and cooperation among team members.
• Identify and address issues proactively.
• Effectively prioritize tasks and manage time and team to meet deadlines.
• Manage and resolve conflicts within the team in a constructive manner.
• Be a role model regarding personal and professional growth.
• Inspire and motivate team members to achieve their best.
• Uphold ethical standards and act with honesty and transparency.

Diversity & Inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train, and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

About Us

ASML is a leading supplier of lithography equipment, used by the world’s top chipmakers to print microchips that are increasingly powerful, fast, and energy-efficient. Working at ASML is inspiring, no matter what field you're in. That’s because we push the boundaries of technology: if it’s moving the world forward, chances are, we’re behind it. In fact, we’re probably a part of the electronic device you’re using right now.

We’re a global team of more than 32,000 people from 122 different nationalities and counting. Headquartered in Europe’s top tech hub, the Brainport Eindhoven region in the Netherlands, our operations are spread across Europe, Asia, and the US.