Marketplace Consultant, SAS (Dutch)

Marketplace Consultant, SAS (Dutch), Amazon

DESCRIPTION

Are you interested in innovating to deliver a world-class level of service to Amazon’s Selling Partners? The Amazon Strategic Account Services (SAS) program seeks to improve the customer and Selling Partner experience on Amazon by working directly with Selling Partners to improve value, selection, and convenience across their business. Our team will invent and innovate across technology, processes, and people to grow the program, improve seller engagement and satisfaction, and enable scalable global solutions through direct cooperation with the US, China, and Japan Teams.

SAS is seeking a dynamic and motivated Marketplace Consultant (m/f/d) to develop Selling Partners and to help grow our newly launched Paid Services programs. Our flagship product is the Marketplace Growth service. The Marketplace Consultant is responsible for working with a group of approximately 10 Selling Partners as part of this service, to help them grow their business on Amazon’s EU Marketplace, offering support on launching new programs, exploring Amazon’s marketing tools, advising on account strategy and selection listing. You will also be responsible for recruiting and onboarding Selling Partners to this new service and will be their primary point of contact. Your work will be supported by a Premium Selling Partner Support Service, to help address operational and technical issues. This is an opportunity to shape a key new growth program in Amazon’s EU marketplace.

You will be expected to develop and convert a sales pipeline using a highly consultative and data-driven approach. The Marketplace Consultant will be responsible for identifying and building long-term relationships with key influencers and decision-makers within the prospective accounts. Given the early stage of the SAS program, you will also be responsible for developing processes, tools, and content for this new service after being in the role for approximately 6 months. You will be a key part of developing our portfolio of Paid Services solutions alongside cross-functional teams and colleagues in the US, China, and Japan.

The ideal candidate will be comfortable influencing senior external stakeholders, possess strong sales skills, have a track record of using data and tools to drive business growth, and be comfortable operating in an ambiguous environment given the early stage of the SAS program.

Key job responsibilities

Core Responsibilities:

• Create and articulate compelling value propositions around our Paid Service programs.
• Identify, qualify, and engage with prospective Selling Partners for SAS based on a clear understanding of our Selling Partners and their needs.
• Manage a portfolio of Selling Partners concurrently and strategically to drive sustainable GMS growth, based on a strong understanding of marketplace programs, tools, and processes and using our SAS Playbook.
• Analyze customer data and make recommendations based on our SAS Playbook in order to maximize the potential of the assigned Selling Partners.
• Implement and track metrics for recording the success and quality of the sellers in your Selling Partner portfolio. Use these metrics to guide your work and uncover hidden areas of opportunity.
• Understand and utilize CRM tools such as Salesforce to track all pertinent account information and sales progress.
• Prepare and deliver business reviews regarding progress and state of health for the respective assigned portfolio.
• Develop a thorough understanding of the Amazon Marketplace 3rd party services industry and competitive environment, including knowledge of competing product offerings.
• Manage additional projects around our newly launched Paid Service such as process, tool and content development, competitive analysis, and sales analysis as needed after being in the role for approximately 6 months.

BASIC QUALIFICATIONS

• BA/BS degree or equivalent experience including 3+ years of sales or account management experience in E-Commerce, retail technology, SaaS, or software.
• Strong analytical skills including Microsoft Excel.
• Proven ability to successfully influence at all levels within an organization, particularly at the executive level.
• Demonstrated success in exceeding sales targets using a consultative, solutions-focused approach.
• A passion for developing an engaging customer user experience with demonstrated ability to translate customer needs into business and product requirements.
• Superior communication and presentation skills.
• Ability to thrive in an ambiguous environment.
• Fluency in Dutch and English.

PREFERRED QUALIFICATIONS

• Experience of business-to-business selling.
• Ability to work in a complex, cross-functional team environment (including technical, marketing, design, and merchandising teams), chasing down and following up on dependencies, mitigating risks, and escalating when necessary.
• High attention to detail and the management of multiple, competing priorities simultaneously.
• Sound business judgment, proven ability to influence others.
• Experience using Salesforce.com or other CRM tool.
• Creative, has initiative, and can constructively advocate on behalf of the customer.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon.