Customer Operations Business Partner
Your career starts on Magnet.me
Create a profile and receive smart job recommendations based on your liked jobs.
About Backbase
Backbase is a fast-growing fintech software provider that empowers financial institutions to accelerate their digital transformation and effectively compete in a digital-first world. We are expanding the Customer Operations team and are looking for a Customer Operations Business Partner.
You will act as a strategic partner and regional EMEA leader, empowering sales and customer success teams while collaborating with regional leadership. You will play a key role in shaping and executing regional plans, providing data-driven insights to improve efficiency, and ensuring the successful adoption of global sales processes, tools, and strategies. Your mission is to accelerate growth and success of your regions.
What you'll do
- Revenue Strategy: Co-drive the execution of regional go-to-market strategies, ensuring alignment with broader corporate goals;
- Cross-Functional Collaboration: Work closely with regional sales, marketing, and customer success teams to align strategies for maximum impact;
- Process Improvement: Identify and address bottlenecks across sales, marketing, and customer success operations to enhance efficiency;
- Data & Insights: Deliver performance reports, pipeline trends, and sales forecasts to support informed decision-making;
- Innovation & Growth: Lead initiatives to refine operational processes and enhance the adoption of new tools, technologies, and best practices.
Who you are
We’re looking for an operations professional with a strong understanding of business growth, particularly in enterprise software. You enjoy working closely with sales teams and collaborating across departments to drive impact. You are comfortable in dynamic environments and excel at problem-solving, process improvement, and stakeholder engagement.
- 10+ years of experience in revenue operations, sales operations, or business operations roles, with field exposure;
- Software enterprise background is preferred;
- Strong knowledge of CRM systems (Salesforce, HubSpot, Clari) and marketing automation tools;
- Proven ability to coordinate and drive alignment with sales, marketing, and customer success teams;
- Excellent analytical, communication, and project management skills.
Backbase creates the best digital solutions for financial institutions, enabling superior online and mobile customer experiences. As a global, diverse, fast-growing fintech company, we are committed to innovation in the digital banking world. With over 2,000 employees, we are scaling up and always looking for creative talent to push us further. At Backbase, you can come as you are and say it like it is. Join us for a journey instead of just a job! 😊
Backbase is the maker of Backbase CXP, the award-winning customer experience platform that helps enterprises create omni-channel, customer-centric digital experiences.
Backbase CXP deploys a new, omni-channel presentation layer over underlying infrastructure and IT systems, allowing enterprises to deliver personal, relevant experiences to customers on every device, in any context. Backbase CXP gives enterprises the tools and functionality they need to…
Backbase is the maker of Backbase CXP, the award-winning customer experience platform that helps enterprises create omni-channel, customer-centric digital experiences.
Backbase CXP deploys a new, omni-channel presentation layer over underlying infrastructure and IT systems, allowing enterprises to deliver personal, relevant experiences to customers on every device, in any context. Backbase CXP gives enterprises the tools and functionality they need to transform their tired online and mobile channels into engaging customer experiences, holistically managed from a single platform.
Industry analysts Gartner, Forrester and Ovum recognize Backbase as a leader in terms of customer experience, mobile and omni-channel focus, innovation, and time-to-value. Unlike most traditional IT portal vendors, Backbase has created a modern, business-driven solution that makes CXP management easy for digital professionals. This means lower costs, and more flexibility for optimizing all online channels without the need for IT support. Backbase CXP’s lean, widget-based architecture provides the flexibility and agility enterprises need to create modern experiences that truly empower business owners and customers.
The unique Backbase approach enables enterprises to drive self-service, fuel online revenues and turn their online channel into a full-service customer experience platform. Global organizations such as GE, ABN AMRO, AIG, Nation Wide, Nordstrom, KPN, Bank of America, Barclays, ING, UBS and Visa have improved their online customer interactions and maximized online customer experience, retention and conversion, by leveraging Backbase’s technology.
Backbase was founded in 2003 and is privately funded with operations in New York, Atlanta, Amsterdam, Singapore, and London.
People also viewed
Change language to: Dutch
This page is optimised for people from the Netherlands. View the version optimised for people from the UK.