Tech Specialist - In Hotel

Are you a tech professional with a passion for modern hotels? Do you thrive on building and integrating new technologies? If you have a solid track record in digital technology and are ready to make a tangible impact, consider joining us as a Tech Specialist. You'll be the crucial bridge between our technology partners and internal teams, designing solutions that enhance in-hotel technology. Your expertise in APIs, networks, and system design will be crucial in translating business needs into effective technical solutions. You'll play a key role in integrating diverse systems, designing innovative solutions, and addressing friction points or developing new features within existing in-hotel technologies. Your efforts will ensure smooth operations and enhance the guest experience. Additionally, you'll provide vital post-launch support, ensuring system reliability. If this blend of strategic solution design, collaborative bridging, and system enhancement resonates with you, we'd like to hear from you.

Key Responsibilities

• Lead the planning, design, and implementation of in-hotel and in-room technology solutions, focusing on seamless integration and innovation.
• Participate in complex migration projects and major change improvements.
• Create technical solution designs based on an architectural framework.
• Foster strong vendor relationships, ensuring service level agreement compliance and partnering on development projects to drive innovation in in-hotel and in-room technologies.
• Develop comprehensive implementation and support documentation, including architectural diagrams, functional specifications, and testing protocols.
• Participate in the development and execution of disaster recovery procedures.
• Create and execute thorough product acceptance testing plans to ensure quality and functionality.
• Deliver 2nd/3rd line support and incident management for in-hotel and in-room technology.
• Recognize and improve processes in need of optimization.
• When required, be available to provide on-site support for hotel openings and ongoing projects, which may include international travel.

Qualifications / Skills

• Extensive experience in digital technology or modern hospitality (Bachelor’s or Master’s degree or equivalent experience in disciplines related to digital technology).
• Understanding of MACH architectures.
• Strong understanding and working knowledge of hotel operations and standard systems.
• Hands-on experience with technologies such as JSON APIs, SQL, authentication methods, and test automation.
• Experience with large-scale migration projects and major change improvement.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse teams.
• Ability to analyze and interpret data to inform decision-making.
• Self-motivated, with mature reasoning and strategic thinking.
• Fluent in English.
• Experience in the hospitality industry is highly desirable.

What's in it for you?

• citizenM experience nights for you (and friends and family).
• Personal and professional development opportunities and programs.
• Latest tech devices and all the tools you need to be successful in your role.
• Commuting travel costs covered (by car or public transport).
• Pension and cycle-to-work scheme.
• Subsidized fresh daily lunches at our support office.
• Flexible public holidays.
• Employee assistance program.
• Varied team days and social events (from food trucks and quizzes at the office to parties on boats).
• Spacious office in a historic building surrounded by gardens.

Please note that we are only able to consider applicants with the right to work in the Netherlands. We won't be able to sponsor Visas for this role.

About citizenM

citizenM is an affordable luxury hotel chain for mobile citizens of the world. With a style that will knock your socks off, we offer citizens a real home from home, plus the world’s fluffiest pillows. Our typical guest is a frequent traveler who is quality and design-driven, and value-conscious. We currently have hotels in the Netherlands, France, UK, Switzerland, Denmark, USA, and Asia, with more to come soon. We are proud to put hospitality back into the hospitality industry and have received numerous awards for our groundbreaking approach. We like to do things differently. This means our hotels are not traditional… and neither are our support offices. We're open-minded, with kind hearts and global minds.

We actively seek applications from qualified individuals and groups who are under-represented in the workplace, whether in relation to religion, ethnicity, age, gender identity, sexual orientation or disability. We’re also happy to make accommodations in the interview process and beyond to best suit the needs and strengths of disabled people and neurodivergent individuals. If you require accommodations, please add a note in your application and we will work together to find the best solution possible. citizenM Team