IT Vendor & Contract Manager

IT Vendor & Contract Manager

Are you excited to be part of our dynamic team where business meets technology? Driving Rituals' growth through innovative tools within our Business Technology department.

Share your talents

This is an exciting time to join the Business Technology department at Rituals! Our rapid growth requires us to optimize our IT vendor and contract management to ensure we get the most value from our technology partnerships. As an IT Vendor & Contract Manager, you will play a crucial role in managing relationships with key IT vendors such as Microsoft and Google, ensuring their services align with our business needs. If you are looking for a high-impact role where you can drive efficiency and innovation, this is the one for you!

Meet the Team

You will be part of the Business Technology Office team, reporting into the Head of BT Office. The total team consists out of several disciplines, approximately 10-12 FTE, as we scale flexibly depending on demand. Next to vendor & contract management, there are also specialists focusing on Software Asset Management, Portfolio Management and Service Integration Management. You will interact with all disciplines, to ensure that contracts are aligned with the Rituals overall Roadmap and other IT services, for example SLA management. Our main goals are to enable growth, facilitate informed and data-driven decisions as well as provide a framework of tools, reports and guidelines to our Executive Director, department and stakeholders. You will also be collaborating very closely with the central Procurement team, making sure that agreements are fully in line with the central legal & procurement department. Last but not least, you can look forward to joining a team of enthusiastic specialists who are keen on doing the right things and doing the things right!

Share your talents

As the IT Vendor & Contract Manager, you will:

• Develop and maintain strong relationships with IT vendors, acting as the primary point of contact for negotiations and performance management.
• Oversee the full contract lifecycle, from vendor selection and onboarding to performance evaluation and renewal.
• Ensure IT contracts align with business objectives, identifying opportunities for service improvements and cost savings.
• Monitor vendor performance against SLAs and KPIs, conducting regular reviews and addressing service issues.
• Collaborate with procurement and legal teams to ensure compliance with corporate policies and IT governance frameworks.
• Manage IT expenditures related to vendor contracts, negotiating favorable terms to maximize value.
• Support IT service continuity by ensuring vendor services integrate seamlessly into our operations.
• Identify opportunities for vendor consolidation and process improvements to enhance efficiency.
• Provide leadership with regular reports on contract status, vendor performance, and budget impact.

Bring all of you

You are an experienced and strategic professional with a passion for vendor and contract management. You thrive in a dynamic environment and have a keen eye for optimizing IT services. You also have:

• 5+ years of experience in IT vendor or contract management within a medium to large enterprise.
• Extensive experience managing IT contracts with major providers like Microsoft, Google, AWS, and SaaS vendors.
• Strong negotiation skills, securing favorable terms, pricing, and service levels.
• Knowledge of IT procurement processes, including RFPs, contract execution, and financial planning.
• ITIL Foundation certification (preferred) and experience applying ITIL best practices.
• Strong analytical skills to track vendor performance and drive strategic improvements.
• Exceptional stakeholder management skills, working effectively with procurement, legal, and finance teams.
• A business-oriented mindset, ensuring vendor partnerships support corporate growth and IT strategy.

Location and Working Conditions

While flexible working is available, this role requires a strong on-site presence to engage with stakeholders and build relationships effectively.

Benefits of working at Rituals

Training, coaching & development opportunities

Staff discount on Rituals products

Attractive bonus

Numerous health & wellbeing initiatives

Company & team events

"Joining Rituals has been a transformative experience. The team is passionate and driven, and the opportunities for growth are endless." John Doe, IT Specialist

Questions? Our recruiter Renée is happy to speak with you via renee.havenaar@rituals.com. Please note that applications via email are not considered.