Quality Assurance Analyst Banking

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

Would you like to work for one of the World's largest banks in an exciting, dynamic and international environment?

We are currently recruiting for two Quality Assurance Analyst Banking for our Commercial Support Office (CSO) in Amsterdam and Düsseldorf.

MUFG Bank Europe N.V. (MBE) is a fully owned subsidiary of Mitsubishi UFJ Financial Group (MUFG), one of the largest ranked Financial Groups in the world in terms of assets. A world-class set of businesses and more than 180,000 employees in 50 markets. MUFG offers stability in an ever-changing market, providing services to high-profile clients worldwide. For more than 50 years MBE offers corporate and investment banking services to both Japanese and non-Japanese corporate customers.

At MBE we are committed to contributing to a more sustainable future. Thus, we will encourage you to embed environmental, social & governance (ESG) factors in your everyday work and in our culture.

Main purpose of the role:

The Quality Assurance (QA) analyst will be part of the Quality Assurance team within the Commercial Support Office (CSO) and will be supporting all aspects for assessing the quality of the quality check (QC) on Know Your Customer (KYC) files, providing feedback to Relationship Managers and CSO staff involved in the client on-boarding or client periodic/event driven review process. The QA Analyst is responsible for ongoing QA review activities over the KYC quality of client files and support MBE in maintaining high standards.

The QA Analyst will work closely with the CSO KYC Team and FI team, other customer-facing teams and Financial Crime Compliance to assess the quality performance of employees involved in customer on-boarding and periodic/event driven customer review processes for all customer types and risk categories. The QA reviews will provide reasonable assurance to management on whether the information is compliant with regulatory and internal standards and to guarantee high quality of all customers due diligence requirements.

Function positioning

The QA Analyst is a member of the QA team within the CSO organization and is responsible for performing QA reviews, liaising with stakeholders on identified issues and support the ongoing monitoring of quality trends.

The QA function forms part of the CSO which is responsible for review, control and independent recommendations regarding KYC/AML and Sanctions risk at a customer level. This is a service and support function in order to facilitate the working of the front line as risk owner. QA Analysts are responsible for the QA reviews of the European booked clients and financial institutions in the MBE Amsterdam HO and branches.

The core responsibilities of this role are:

• Monitoring and assessing the quality of KYC files, to include (but not limited to) the completeness, accuracy and timeliness of source information, documentation as well as risk assessments and risk mitigation or risk acceptance narratives
• Assessing the severity of QA review findings, following escalating regulatory or policy concerns as required
• Analysing trends, root cause analysis to drive ongoing improvements in the quality of client files
• Working in a collaborative manner with stakeholders while maintaining and adhering high quality standards
• Provide training in the form of awareness sessions for reoccurring findings

In order to be successful in the role, you will need the following skills and experience:

• Must have a Bachelor degree in law or business administration or country equivalent in a related discipline together with equivalent working experience
• WWFT certification is an advantage
• 2 years of experience in similar position, or having demonstrated QC/QA experience in KYC work within the financial services industry
• Excellent communication skills in English, both verbal and written. Dutch/Japanese or any other language is an advantage

In detail:

• Prior experience in AML / KYC in an oversight or quality role
• Good understanding of AML and CTF framework
• Experience with AML monitoring and screening is an advantage
• Customer Onboarding and/or documentation analysis experience preferred
• Strong research and analytical skills
• Must have good planning and time management/prioritization skills
• Ability to work independently and liaise with other departments
• Good interpersonal skills
• Ability to get up to speed quickly with new or unfamiliar subject matter
• Independent, self-motivated, with an ability to adapt and be flexible in a team environment
• Ability to communicate clearly and confidently; able to influence internal and external stakeholders
• Risk and control awareness
• Ability to work under pressure and to fixed deadlines
• Accuracy
• Must have good knowledge of Microsoft office applications

Personal requirements:

Integrity and Responsibility

• Balance Risk with Opportunity
• Customer Focus
• Demonstrate Global Perspective

Professionalism and Teamwork

• Drive For Results
• Collaborate and Build Partnerships
• Communicate Effectively and Professionally

Challenge Ourselves to Grow

• Influence and Inspire Others
• Lead Change & Seek Continuous Improvement
• Think Strategically
• Manage and Develop Talent

Furthermore, we will offer you in Amsterdam:

• To work in an ambitious, international environment with colleagues from different countries and cultures, who strive for the best in one of the largest banks of the world
• Gross salary based on experience and consistent with the market
• 8% holiday allowance and 13th month payment
• 30 vacation days per year, optional you can buy 15 additional days
• Commuting allowance based on annual public transport 2nd class, most economical way, or € 0,21 per km with a max of 75km one way
• € 5,00 net remote working compensation per day, with a maximum of € 60,00 per month
• Possibility to order a mobile phone (up to € 800,-)
• Possibility to order office equipment for home office (up to € 500,-)
• Remote Working Policy i.e. Working From Home (WFH) and Remote Working in another Country
• Bicycle plan (fiscal benefit)
• Company fitness (fiscal benefit)
• Mental health workshops and budget for external courses (i.e. Dutch language classes)
• Employee contribution towards Pension insurance (max 5%, currently 2%), our pension scheme is based on a defined contribution scheme
• Training & development possibilities paid by the bank

And in Düsseldorf:

• Gross salary based on experience and consistent with the market including bonus payment
• Employer contribution to a pension programme (BVV)
• Contribution to capital forming benefits (“Vermögenswirksame Leistungen”)
• Sponsorship of a job ticket to fifty percent
• Lunch allowance
• Flextime to support your personal work-life-balance (“Gleitzeit”)
• Further training and educational programs, e.g. language courses
• Corporate benefits
• To work in an ambitious, international environment with colleagues from different countries and cultures, who strive for the best

MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.

We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.

About US

At MUFG, our colleagues are our greatest assets. Our Culture Principles provide a roadmap for how each of our colleagues must think and act to become more client-obsessed, inclusive and innovative. They reflect who we are, who we want to be and what we expect from one another. We are excited to see you take the next step in exploring a career with us and encourage you to spend more time reviewing them!

Our Culture Principles

• Client Centric
• People Focused
• Listen Up. Speak Up.
• Innovate & Simplify
• Own & Execute