APAC Training Lead

APAC Training Lead

What you do

The Operations Learning and Development (L&D) Regional Lead is placed within our Quality division in Operations and is directly reporting to the Regional Quality & Training Lead. The role is responsible for designing, implementing, executing and managing learning and development programs tailored to the operational needs of our organization across various locations and cross line of business.

The Operations Learning and Development (L&D) Regional Lead collaborates closely with cross-functional teams (particularly regional quality team and LoB organizations) to identify training needs, develop relevant content, and ensure consistent delivery of high-quality learning experiences to enhance the skills, knowledge, and performance of our operational teams.

This role is essential in participating in the quality blueprint in order to integrate high-quality standards and processes description with the training pathway to maintain a high level of customer satisfaction and drive the quality drivers awareness within the organization.

Key responsibilities include:

• Operations Training Strategy: Develop a comprehensive learning and development strategy aligned with the organization's operational objectives and integrating the key levers of the quality strategy to foster quality culture and understanding.
• Quality Best practices collection: Collect and understand the training best practices in terms of L&D from the regional and local teams (including content, format, roll-out strategy, training plan…). Build strong relationship with others internal training experts and external stakeholders (such as external training providers, industry expert) to leverage their view to feed best practices.
• Training pathway: Identify key skills and competencies required to drive operational excellence with the other functions. Assess the required pathways to address the different population to be trained.
• Training design: Design and develop learning programs and training materials tailored to the specific needs of operational teams.
• Cross-Functional Collaboration: Collaborate with subject matter experts to create engaging and interactive learning content using a variety of delivery methods, including e-learning, on-site training, simulations, etc.
• External vendors: Manage the relationship with external local/regional training providers when required.

What you'd bring to the role:

• Experience in working with intercultural operations in insurance, assistance or banking
• Strong knowledge training environment
• Experience in executing large scale strategy with cross functions approach
• Strong customer satisfaction and process efficiency focus
• Fluency in English
• Strong communication skills, team spirit and flexibility
• Ability to multitask and work remotely in an international environment

What we offer

Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey.

We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation. Great to have you on board. Let's care for tomorrow.