Lead - Account Executive

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).

Freshworks empowers businesses to enhance customer and employee experiences through intuitive, AI-powered solutions. By streamlining customer support and IT service management, we help organizations deliver faster, more efficient, and personalized interactions. Our AI-driven automation reduces manual tasks, improves response times, and enables teams to focus on meaningful work. With a seamless and user-friendly approach, we make it easier for businesses to support employees, engage customers, and drive operational efficiency—all while reducing complexity and increasing productivity.

Freshworks has been featured in the global national press, including CNBC, Forbes, Fortune, and Bloomberg, and has been a BuiltIn Best Place to Work in San Francisco and Denver for the last three years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price, and Best Relationship.

Job Description

In this Individual Contributor role as Lead - Account Executive, you will drive revenue growth across Europe by acquiring new customers across multiple verticals. Partnering closely with our channel team and partners, you’ll develop business opportunities within assigned named accounts and execute a co-sell GTM strategy. You’ll advocate for multiple Freshworks product lines, primarily targeting enterprise clients. As a brand ambassador, you’ll champion our innovative SaaS solutions, helping organizations become more productive, efficient, and customer-focused.

Your Role and Responsibilities:

• Develop a strategic plan to source and develop business opportunities within your assigned territory and to exceed your sales goals through stakeholder mapping, prospecting, qualifying, and closing opportunities

• Cultivate relationships with executive-level decision-makers and strive to become a trusted advisor and a partner at your named accounts.

• Generate specific opportunities at each enterprise account in response to customer requirements and unaddressed pain points.

• Communicate constantly with other departments, such as marketing and pre-sales, regarding the design and execution of campaigns to improve our internal and external processes

• Use and administer available resources effectively, e.g. steering the business development and presales representatives to reach your individual sales goals.

• Provide regular reporting of pipeline and forecasting to the Sales Manager

• Travel to customer locations and customer-focused events regularly

• Educate yourself to become an expert in SaaS products, CRM systems, and our product suite

• Partner Collaboration: Working closely with our channel team and partners, you will develop and execute joint go-to-market (GTM) strategies, leveraging co-selling opportunities to maximize reach and impact.

Qualifications

• Minimum of 5 years SaaS sales experience in an outbound / field role. Knowledge in the field of SaaS, CRM or ITSM is preferred

• Expertise and experience working with IT resellers, focusing on acquiring new customers

• Experience managing the sales cycle from business champion to C-level

• Consistent overachievement of sales goals in a large geographic territory selling a technical product

• High degree of customer orientation, negotiation of business terms in line-of-business, procurement teams, and senior management

• Experience managing and closing complex sales cycles; being an expert managing sales cycles with 60-90+ days or contract values of $100K-250K+

  • Highly motivated, with a driven personality and a positive attitude toward sales and CRM products

• Willing to go the extra mile with a strong work ethic; self-directed and resourceful

• Project credibility with knowledge of the customer service domain, and the potential of cloud as a game-changer in the enterprise. Understand complex customer requirements on both a business and technical level

• Fluency in English; additional European and Central European languages advantageous

Additional Information

These are some benefits you can expect from us in return:

• Company funded Private Medical Insurance (PMI)

• Company-funded Medical Cash Plan

• Company funded Life Assurance, Income Protection & Critical Illness insurances.

• Qualifying workplace pension scheme with company contribution of up to 6%

• Learning & Reading budget of up to £1,000 per year

• Fitness budget of up to £30 per month

• Cycle-to-work scheme

• Enhanced Maternity Leave

• 25 days annual Paid-Time-Off (PTO)

• Company Funded Employee Assistance Program (EAP) for both you and your family

• Discounted Tax Support Services

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.