Service Readiness Coordinator

What will you be doing!

As a Service Readiness Coordinator, you will work as part of the Service Desk, supporting and working with our global team of IT and OT-software engineers.

Within the service readiness team, you are responsible for the timely transition of new customer sites into the service organization (Service Take Over’s) and to manage the setup and implementation of support for new identified products (Product Take Over’s).

You demonstrate strong communication and organizational skills to interact with stakeholders within the service and project organizations, identify requirements and manage deliverables from multiple parties in line with the timeline plan.

You are acting as the linking pin between project management, contract & account management, and your colleagues within the service support areas to ensure high quality remote support for our customers' operations.

• Maintain an overview of ongoing and future Service and Product Take Over’s
• Manage the individual plans to ensure on-time service readiness for each of the customer sites
• Identify the expertise required from multiple support teams to assign activities and manage the progress of these activities
• Proactively communicate on progress and status and raise the flag on potential delays
• Cooperates with Project Managers, Project leaders, Integration Managers, lead engineers and service contract & account managers
• Assists during the preparation and implementation of small to complex Service Desk remote support contracts
• Hands-on work to realize parts of the project to service transition plan for implementing Service Desk remote support
• Supports general management in setting up Service Desk support processes, including operations, and quality
• Learn from every service and product take over and continuously focus on how to improve the way of working, support processes, operations, and the quality of delivery
• Identify risks and implement mitigating action(s) to ensure on-time support readiness

You have strong planning & organizational abilities, together with an entrepreneurial approach in which you are not afraid to take the initiative and make decisions. You have excellent communication skills, and you have a solution-driven mentality.

We believe the right candidate meets the following criteria:

• Education at high level in a technical or IT subject
• Five years of relevant work experience preferably in the international logistics industry
• Excellent communication skills in English (written and oral)
• Affinity with technology and an appetite to learn
• It is in your DNA to gain trust, influence and build strong relationships with stakeholders

What we offer

On top of your fixed salary, you’ll receive the following secondary benefits:

• 40 vacation days (20 statutory days and a flexible budget worth 20 days)
• A hybrid workplace (40% working from home and 60% in the office)
• A Health & Wellbeing budget worth €300,- per calendar year
• Commuting allowance, including full reimbursement of travel by public transport
• Working from home allowance
• Collective pension scheme and discount on additional health insurance
• On-site company health centres with a gym, physiotherapists and occupational therapists
• Vanderlande Academy and training facilities to boost your skills
• A variety in Vanderlande Network communities and initiatives

Contact

For more information about the position, please contact robin.overweel@vanderlande.com

Diversity & Inclusion

Vanderlande is an equal opportunity/affirmative action employer. Qualified applicants will be considered without regards to race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.