Domain Solution Advisor

About VISUALFABRIQ

Will you take us to the Next Level?

Visualfabriq is the market leading AI Driven Revenue Growth Management SaaS Software for the CPG industry. Our solutions help CPG companies to efficiently plan, run, and evaluate trade promotions and more. Since 2013, Visualfabriq has scaled up rapidly with the trust of well-known CPG companies. We have offices in New York City, London, Barcelona, Singapore, Hyderabad, and our impressive headquarters in Maarssen (near Amsterdam).

We are thorough in our commitment to excellence, relevant in delivering meaningful value to our customers and team, unbiased in our approach to problem solving, and mindful of the impact our decisions have on collaboration and results.

Around the world, Visualfabriq has a value-driven, top-performing team where everyone puts our vision into practice every day. Today we are looking to strengthen our team with a skilled and talented Domain Solution Advisor in the Netherlands to be able to implement new business needs into our solutions. Will you be the one to take us to the next level?

Role Overview

About the Role - Let Your Vision Drive Technical Excellence:

As our Domain Solution Advisor, you will be part of the new intelligent organization at Visualfabriq and be the driving force behind our innovative solutions. Your role will ensure that we remain the trusted and leading partner in the CPG industry.

Responsibilities

• Act as an expert in enabling domain-specific technology solutions for partners and customers.
• Coach, train, and guide key stakeholders in the global rollout of the Visualfabriq platform, ensuring First Time Right (FTR) Out of the Box (OOTB) implementations and support.
• Drive the process of formalizing critical knowledge into the Knowledge Base, empowering support and implementation teams.
• Ensure Visualfabriq’s key partners are fully capable of delivering scalable, develop-less implementations.
• Take full ownership within your domain, working closely with level 3 support, Product Managers, and Customer Success Teams to document and map all incoming requests.
• Engage with partners and customers, handling rollouts, development requests, and configurations with a focus on achieving the best results.
• Collaborate as both a gatekeeper and a sparring partner, challenging and collaborating with Product Owners/Managers on development requests and Roadmap items.
• Collaborate closely with the Knowledge Team to ensure partners and customers are certified and fully equipped.
• Be willing to travel up to 20% of the time.

Core Activities

• Act as escalation points for Project Solution Advisors for project-related queries related to a specific domain.
• Address escalation points for live client tickets from L2/3 support.
• Provide prioritization input within Domain when needed.
• Contribute to Partner and client-facing communication for all projects/clients related to new product development, handled by the Product Management team.
• Serve as the voice of the partner and customer within the domain.
• Test new features.

Qualifications

Are You Ready to Excel with Us? - We Value Your Expertise.

• Bachelor’s degree with 5+ years of work experience in IT Project Management, preferably in a SaaS environment.
• Experience in software delivery and IT project management, preferably in a SaaS environment.
• Proven experience in consulting.
• Experience in working with global teams and global customers.
• Experience in training and guiding partners and clients.
• Excellent verbal and written communication skills in English.
• Excellent interpersonal, organizational, and leadership skills.
• Accountable team member able to work autonomously and with attention to detail.
• Experience in using tools to support daily processes like Atlassian, Microsoft, ProdPad, and Zendesk.
• Ability to travel 20% of the time.

Your Technical Toolbox

• In-depth understanding of the CPG industry.
• Ability to manage multiple market rollouts and project phases.
• Experience in deploying TPx solutions.
• Pre: In-depth knowledge of the entire scope of the Visualfabriq functionality.

Benefits - What's in It for You?

Visualfabriq Offers the Best.

• Supportive and collaborative work culture – we work hard and rest hard, together!
• A market-leading compensation package.
• 25 holidays plus the option to purchase 5 additional days.
• Flexibility to exchange standard holidays for cultural or personal holidays of your choice, allowing you to celebrate what matters most to you.
• Above-market-standard full pension coverage.
• "Fridge moments" to celebrate success (expect something with Champagne!).
• Unlimited fruit, snacks, drinks, and more - our open fridge policy ensures you're fueled for success.
• Essential tools of the trade, including a phone allowance and a high-performance laptop.
• A dynamic international team working with leading CPG companies worldwide.

*Visualfabriq is an equal opportunity employer, which means we do not discriminate based on race, colour, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression. We celebrate diversity and are committed to creating an inclusive environment for all employees.