Property and Procurement Technology Delivery Manager

Job Description: Property and Procurement Technology Delivery Manager

Location: Bupa Place (Salford Quays), Kirkstall Forge (Leeds), Vantage Park (Bristol), or Angel Court (London) - Hybrid

Type: Permanent, Full Time

Salary: Starting at £59,000 per annum (DOE)

Posted on: Thursday, 14th November 2024

We Make Health Happen

Working in our UK support functions you’ll play a key part in helping our customer-facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day.

Role Overview

As a Delivery Manager, you will be accountable for the operational management and improvement of the UK Procurement and Property systems, including the core and vendor-managed platforms across the BG & UK Market Unit, servicing 31,000 employees. This team and solution are considered pivotal in terms of creating a simple, standard, integrated, and digital experience for our people. It is also a critical component and enabler in the future vision of our employee experience and service delivery model.

How You'll Help Us Make Health Happen

• Lead the Procurement and Property Technology Delivery team by coaching, mentoring, and recruiting an effective team.
• Act as the link between key business stakeholders and the Operations team.
• Responsible for scoping, planning, and delivering the ongoing operational and strategically important improvement activities the team is accountable for.
• Plan and manage AOP for the supported applications and teams ensuring the effective management of cost across BAU and change activities.
• Own the process of taking an idea from conception to technical delivery, adhering to internal processes and audit requirements.
• Design, and ensure adherence to, release and deployment processes.
• Coordinate release management across multiple business and market units and systems.
• Act as Experience Owner for multiple key processes within the employee lifecycle.
• Deliver a Digital Experience strategy through the PPP Strategy Initiatives which is market-leading in all aspects.
• Work effectively with a broad range of stakeholders, including director and executive level.

Key Skills/Qualifications Needed for This Role

• A relevant university-level qualification, postgraduate qualifications, or extensive professional experience in organizational change management.
• Comprehensive experience in operational management and delivery and a continuous improvement culture to the day-to-day delivery of key items.
• Experience leading large-scale organization-wide change programs, particularly in managing change impacts on people, through a tiered change and engagement delivery model.
• Designed and delivered project change and engagement services in a complex change portfolio environment, using multiple delivery models like Human-Centered Design, Lean, Agile, and Waterfall.
• Experience and comfort in negotiating and influencing stakeholders at all levels.
• Experience in planning and implementing benefits optimization and innovation.
• Experience delivering large programs of work including judgment in balancing competing organizational priorities.
• Strong experience in the development & delivery of management information; from sourcing, manipulating, presenting & analyzing data.

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing program and encompasses all aspects of our health – from mental and physical, to financial, social, and environmental wellbeing. We support flexible working and have a range of family-friendly benefits. Joining Bupa in this role, you will receive the following benefits and more:

• 25 days holiday, increasing through length of service, with the option to buy or sell.
• Bupa health insurance as a benefit in kind.
• An enhanced pension plan and life insurance.
• Onsite gyms or local discounts where no onsite gym is available.
• Various other benefits and online discounts.

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring, and responsible in everything we do. We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. If you require information regarding this role in an alternative format, please email: careers@bupa.com

Be at the heart of helping people live longer healthier, happier lives and making a better world. We employ more than 80,000 people globally who are making this a reality. If you've got the belief, the drive, and the talent to help us in our ambition then we’d like to hear from you. Wherever you work, one thing stands out about Bupa people. Our customers are our passion – they’re at the heart of our positively different culture of care. At Bupa, you’ll be challenged, you’ll be encouraged to innovate, and collaborate with colleagues who are committed to delivering exceptional experiences. We trust, respect, and consider everyone, knowing your difference will make the difference.