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As a Customer Success Manager (CSM) at NetApp, your primary focus will be on delivering exceptional customer experiences to our clients in the use of NetApp products, technology, and services. You will execute this by driving customer on-boarding activities, regular customer engagements, and developing customer relationships. You will own the creation and execution of a customer success plan from the point of sale through to refresh or renewal; developing relationships with customers and ultimately helping to optimize customer health, growth, and retention.
This is a junior role which provides an opportunity for someone with minimal post-sales experience and an interest in technology to join an established team to support their career growth. Fluency in Arabic and English is a requirement for this role.
Bachelor's degree required or 1 - 3 years of B2B customer-facing experience or relevant experience.
The salary offered will be determined by the candidate's location, qualifications, experience, and education. The range is based on 'On Target Earnings’ (OTE) representing the total potential earnings, which is the sum of the base salary and potential commission earned when performance targets are achieved. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off (PTO), various Leave options, employee stock purchase plan, and/or restricted stocks (RSU’s). These offerings are subject to regional variations and governed by local laws, regulations, and company policies. We will provide detailed information about the specific benefits for your region during the recruitment process.
We provide a full range of hybrid cloud data services that simplify management of applications and data across cloud and on-premises environments to accelerate digital transformation. Together with our partners, we empower global organizations to unleash the full potential of their data to expand customer touchpoints, foster greater innovation and optimize their operations.
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