Business Manager UK Domestic

The Business Manager for UK Domestic supports the Head of Private Bank UK Domestic in achieving a diverse set of objectives and in delivering sustainable growth. The role holder will support the Business Head with sales management, site management, organisational structure, and platform development as well as driving the colleague & client agenda. The role holder will own specific transformational initiatives and projects, working with business stakeholders and functional experts to ensure optimal outcomes for clients and colleagues.

• Development and execution of strategic transformation initiatives, projects, research, and analysis to support decision-making and build a customer-focused climate.
• Drive operational efficiency and colleague/customer/client experience within the organisation, including identifying areas for improvement, streamlining processes, and implementing best practices to enhance productivity, effectiveness, and experience.
• Management of people plan, talent development, and succession planning, including identifying high-potential employees, providing mentorship and guidance, and supporting leadership development and diversity initiatives.
• Communication with internal and external stakeholders, management of communication channels, and ensuring effective coordination across different departments and teams.
• Participation in risk and control activities such as support for crisis management and risk mitigation, including developing contingency plans, coordinating responses to emergencies, and business continuity.
• Cost control and workforce management, including involvement in financial analysis and planning, forecasting, and monitoring of financial performance against targets.

Purpose of the Role

To provide operating and administrative support to senior leaders, simultaneously shaping and executing long-term strategic change while helping to navigate complex challenges in the performance of their roles.

Accountabilities

• Implementation of Target Operating Model, business development, and financial and non-financial resource allocation, providing strategic insight and thought leadership.
• Strategic support to and oversight of demand pipeline and the book of work, including assistance in the development and execution of strategic initiatives, projects, research, and analysis to support decision-making.
• Support and guidance for operational efficiency and colleague/customer/client experience within the organisation, including identifying areas for improvement, streamlining processes, and implementing best practices to enhance productivity, effectiveness, and experience.
• Management of people plan, talent development, and succession planning, including identifying high-potential employees, providing mentorship and guidance, and supporting leadership development and diversity initiatives.
• Communication with internal and external stakeholders, management of communication channels, and ensuring effective coordination across different departments and teams.
• Participation in compliance activities such as SMR and other regulatory registrations/certifications, as well as support for crisis management and risk mitigation, including developing contingency plans, coordinating responses to emergencies, and business continuity.
• Management of all organisational/team requirements relating to technology, real estate, people, and communications in conjunction with relevant partners across the firm.
• Enablement of oversight of risk management and compliance with internal and external requirements, including internal Governance on critical control activities in partnership with the CCO team, such as Records Inventory and RCSAs.
• Cost control and workforce management of the Business/Function, including involvement in financial analysis and planning, forecasting, and monitoring of financial performance against targets.

Director Expectations

• To manage a business function, providing significant input to function-wide strategic initiatives. Contribute to and influence policy and procedures for the function and plan, manage and consult on multiple complex and critical strategic projects, which may be business-wide.
• Manage the direction of a large team or sub-function, leading other people managers and embedding a performance culture aligned to the values of the business. Or for an individual contributor, they lead organisation-wide projects and act as deep technical expert and thought leader, identifying new ways of working and collaborating cross-functionally. They will train, guide and coach less experienced specialists and provide information affecting long-term profits, organisational risks, and strategic decisions.
• Provide expert advice to senior functional management and committees to influence decisions made outside of own function, offering significant input to function-wide strategic initiatives.
• Manage, coordinate, and enable resourcing, budgeting, and policy creation for a significant sub-function.
• Escalate breaches of policies/procedures appropriately.
• Foster and guide compliance, ensure regulations are observed, and relevant processes are in place to facilitate adherence.
• Focus on the external environment, regulators, or advocacy groups to both monitor and influence on behalf of Barclays, when appropriate.
• Demonstrate extensive knowledge of how the function integrates with the business division/Group to achieve the overall business objectives.
• Maintain broad and comprehensive knowledge of industry theories and practices within own discipline alongside up-to-date relevant sector/functional knowledge, and insight into external market developments/initiatives.
• Use interpretative thinking and advanced analytical skills to solve problems and design solutions in often complex/sensitive situations.
• Exercise management authority to make significant decisions and certain strategic decisions or recommendations within own area.
• Negotiate with and influence stakeholders at a senior level both internally and externally.
• Act as the principal contact point for key clients and counterparts in other functions/business divisions.
• Mandated as a spokesperson for the function and business division.

All Senior Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are:

• L – Listen and be authentic
• E – Energise and inspire
• A – Align across the enterprise
• D – Develop others

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge, and Drive – the operating manual for how we behave.