Account Coordinator

Take the helm of sales processes, client coordination, and database design in this dynamic role. Ideal for organized and highly driven individuals with excellent communication skills. The position offers exposure to cross-functional teams in our growing Perfumery & Beauty division. Navigate challenges, manage client requests, and build a broad network with a positive attitude.

At dsm-firmenich, being a force for good is not optional. Diversity, Equity & Inclusion is a shared responsibility woven into our daily work, benefiting our People, Customers & Communities and driving business value. Equal access to opportunities is a given, belonging is a shared feeling, authenticity is celebrated.

Your key responsibilities

• Oversee and manage sales processes, from project initiation to post-sales activities: breaking down tasks, identifying necessary resources, developing and monitoring timelines, and ensuring accurate and timely execution.
• Manage all client sampling and final submissions: order and coordinate application samples, facilitate washes with the laundry technician, align with CI and Sensory team for consumer and sensory testing, and arrange shipping/courier to the client. This includes picking up base from client and bringing them to the lab.
• Assist with day-to-day client requests such as ordering oil samples, providing regulatory documentation, and handling other ad hoc requests.
• Design databases and support systems for managing responsibilities, and continuously monitor and improve these tools and systems to ensure fit for purpose.
• Serve as the first back-office contact for your accounts/business team, maintaining clear cross-functional communication, and establishing strong networks and relationships with both internal teams and clients.
• Master Company database systems, coordinate brief-to-adoption process with ACM, and navigate project management tools.

We bring

• A rich history and a promising future of bold scientific innovation and passionate creation with our customers;
• A space to grow by encouraging and supporting curiosity and an open mindset;
• A culture that prioritizes safety and well-being, both physically and mentally;
• The opportunity to work for a company where sustainability is much more than a claim and is core to our strategy and purpose;
• A flexible work environment that empowers people to take accountability for their work and own the outcome;

You bring

• 3-5 years of experience as a commercial assistant/administrative or project management.
• Computer literacy and in-depth mastery of Firmenich systems & tools: SAP (CMIR, MDM customer, MDM material, sampling, pricing) Spire, Class, Cristal (regulatory) preferred.
• High level of detail, organization, memory, drive, and rigor
• Willingness to be in the office 3+ times per week

Our recruitment process

Are you interested in this role? Please, apply by submitting your CV in English.

Equal opportunities commitment

dsm-firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drive unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate: (here,) there’s a place for everyone with us.

dsm-firmenich is an Equal Opportunity and Affirmative Action Employer. Our people are as diverse as our customers. For us, that includes a commitment to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based on job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

We are committed to providing reasonable support for disabled applicants in our recruiting process. Should you need assistance, and are comfortable sharing this, please let us know.

About dsm-firmenich

As innovators in nutrition, health, and beauty, dsm-firmenich reinvents, manufactures, and combines vital nutrients, flavors, and fragrances for the world’s growing population to thrive. With our comprehensive range of solutions, with natural and renewable ingredients and renowned science and technology capabilities, we work to create what is essential for life, desirable for consumers, and more sustainable for the planet. dsm-firmenich is a Swiss-Dutch company, listed on the Euronext Amsterdam, with operations in almost 60 countries and revenues of more than €12 billion. With a diverse, worldwide team of nearly 30,000 employees, we bring progress to life™ every day, everywhere, for billions of people.