Service Digitalization Specialist

As a Service Digitalization Specialist, you will focus on the new energy vehicle (NEV) aftersales sector, providing system solutions and support to front-line teams and dealers. You will be responsible for the implementation, optimization, and integration of key systems such as DMS (Dealer Management System), SAP, WMS (Warehouse Management System), and OMS (Order Management System), ensuring a smooth digital transformation of after-sales services. Your work will improve customer satisfaction and operational efficiency, supporting BYD and its Dealers in advancing their after-sales digitalization processes

Main responsibilities:

• Requirement Analysis and Solution Design: Gain an in-depth understanding of after-sales business processes, gather and analyze system requirements from front-line teams and dealers, and design corresponding solutions.
• System Integration and Implementation: Participate in the implementation and integration of DMS, SAP, WMS, OMS, TIS, etc.
• Data Analysis and Reporting: Data within the system to provide decision-making support for front-line teams and management. Develop, optimize, and maintain after-sales service-related reporting systems, enhancing the visibility of after-sales operations.
• Training and Technical Guidance: Conduct system operation training for after-sales staff and Dealers, develop training materials and user manuals to improve their understanding and utilization of digital systems.
• Continuous Improvement and Innovation: Stay updated on technology trends in the NEV industry, proposing innovative system solutions to enhance after-sales service efficiency and customer satisfaction.
  

Qualification and requirements:

• Bachelor’s degree or higher in Computer Science, Software Engineering, Information Systems, or related fields.
• Working language is English. Fluent Mandarin speaking is a plus.
• 3+ years of relevant experience, preferably in system support, software development, or digital transformation projects in the after-sales or automotive industry.
• Proficiency in at least one programming language (e.g., Java, Python, C#) and experience with system integration, database management (e.g., SQL), and data analysis.
• Familiarity with REST API, SOAP, and other interface development and system integration technologies.
• Strong project management skills with the ability to ensure timely delivery of cross-departmental projects.
• Excellent communication skills, capable of effectively interacting with business teams, technical teams, and external vendors to drive project progress.
  

We offer:

• Performance and experience-based competitive remuneration, pension plan.
• 25 holidays + option to purchase 5 extra holidays.
• Commuting allowance.
• Department & company-wide teambuilding events.
• An exciting opportunity to lead the European transition to Zero Emissions transportation and de-carbonization of the economy.
  

Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team 🌏