Discover Traineeship Customer Operations

Skills That Will Come in Handy

• You're customer focused. If the customer is happy, you're happy. You ask the right questions, listen carefully, and keep going until the problem at hand has been resolved.
• You know what's going on. You're sensitive to your environment. You know precisely who to go to, always displaying tolerance and tact.
• You always find a solution. You're never one to shirk problems. You investigate them thoroughly and have a knack for exposing possible causes. "Look before you leap" is one of your favorite maxims.
• You take the initiative. Wait and see? That's not your style. When you see an opportunity, you go for it, and you're often the first to table ideas and proposals.
• You're analytically minded. Main or side issue? You see the difference at once. You get to the heart of matters with ease while maintaining an overall view.
• You know what you can do (better). You have a passion for self-development and a plan to achieve it, combining high motivation with a go-get attitude.

Your Job

Challenging work, personal development, and fun - that's VodafoneZiggo's Discover Traineeship. A packed program lasting eighteen months, in which you get to see the entire organization. Thanks to first-class supervision and a choice from an endless number of courses, you develop at lightning speed. Personally and professionally. You will join an ambitious group of trainees. By sparring a lot about business cases but also by having cozy get-togethers.

Whether a customer takes out a subscription or requests a technician, one thing determines the experience: the first moment of contact. At Customer Operations, you always work with people, which makes it dynamic. You could be working on sustainable transport methods for our technicians or implementing data-driven automation to help our advisers serve customers even better and faster. Do you have a keen eye for processes or innovative ideas for better customer service?

What We Offer

You give your best every day because it makes you happy – and because of these benefits. At VodafoneZiggo, a full-time job starts from 32 hours. It is up to you! Based on a 40-hour working week, you can count on:

• Gross monthly salary of €3,467 - with growth potential.
  • Annual bonus based on overall company performance.
  • Unlimited Learning: unlimited access to thousands of courses and workshops.
  • NS-Business Card of your choice. Travel first class for business and pleasure for free.
  • Participate in our social and community projects, such as Online Masters and the Footprint Challenge.
  • A phone with a Vodafone plan. For personal use, too.
  • Win tickets to concerts at the Ziggo Dome, Ajax football matches and more.
  • The option of working from home 2 or 3 days a week, plus an internet allowance.
  • An adapted workplace and flexible hours to accommodate your needs, should you have a particular disability.
  • Discounts on Vodafone and Ziggo products and services.
  • 20 holiday days per year.
  • Tax deductions on expenses such as childcare and sports memberships.

What You Bring to the Job

You have a digital mindset, are energized by change, and get a kick out of the unknown. You are also a quick thinker, a team player, and find your way around easily. You are social, a go-getter, tolerant, and have a genuine interest in others. You are brimming with ideas and cannot wait to put tasks into practice. You always go the extra mile to exceed everyone's expectations. In addition, you have:

• an MSc degree and a thirst for optimizing processes - from strategy to supply chain management and from marketing to change management;
• a maximum of two years' experience after graduation;
• a perfect command of Dutch and English;
• an empty diary from 1 March 2025, on which date you will have completed your MSc.

If you have special needs for any reason - such as flexible working hours or adjustments to your workplace - you can expect all the help you need from us.