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About Freshworks
Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).
Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.
Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.
As a Senior Manager - Solution Engineering, you will be responsible for managing our Solution Engineering team in Continental Europe focused on our ITSM solutions led by Freshservice. This role could be based in Utrecht. Your day-to-day responsibilities will include hiring to plan, building a scalable solution engineering strategy for the relevant SE team, allocating resources to relevant territories in Continental Europe, evaluating performance on an ongoing basis, providing meaningful feedback to the team, and growing the business. You will be a player coach and play a key role in developing the team and helping SEs on your team solve complex business problems for our prospective customers.
You will also partner with the Sales Leaders in these sub-regions and provide strategic insights into pipeline health, team performance, and improve win rates. Partnering with our product managers is another key area of focus, and you will be responsible for evangelizing product requirements on behalf of our customers.
Your roles and responsibilities
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion, and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities, and the business.
Freshworks was founded in 2010. What began as a single product focused on customer service is now a global company with a comprehensive suite of customer engagement software for businesses of all sizes. Since then Freshworks has grown to $300M ARR, 40% YoY growth, has a multi-billion dollar valuation, and over 50,000 customers.
Headquartered in San Mateo, CA, Freshworks operates from 13 global locations.
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