Payroll Process Expert with French

Payroll Specialist with French

In this role, you will manage payroll activities for allocated countries, ensuring timely and accurate delivery. You will handle customer complaints, investigate risk events, and support HR Operations teams to complete tasks within SLA. Establishing relationships with key stakeholders, you will provide service updates and insights.

Your responsibilities include managing payroll quality and compliance, handling changes to payroll systems, and ensuring accurate monthly payroll submissions. You will also manage audits, update the MY HR portal, and ensure timely screening processes.

Additionally, you will support ad-hoc HR projects, handle customer queries, and identify continuous improvement opportunities. You will produce documentation related to time management and monthly sign-offs, review and validate changes to employees’ pay, and manage the process to recover monies and benefits from employees who have left or been overpaid. Ensuring payroll controls and checks are completed on time, you will follow governance routines and perform timely reconciliations. Identifying continuous improvement opportunities and cooperating with third-party service providers are key aspects of your responsibilities.

Key Skills and Experience

• Experience with French communication skills.
• Ability to handle difficult callers and explain complex queries clearly.
• Ability to work under pressure, coordinate and prioritize activities, self-discipline and motivation.
• Able to multi-task under pressure whilst maintaining high quality delivery.
• Experience supporting HR back-office applications.
• Communication skills, with the ability to communicate to people at all levels both written and verbal.
• Close attention to detail and accuracy while working under pressure.

• Payroll or finance experience.
• Experience in using HR applications and systems.
• Experience leading HR operations processes.
• Understanding of payroll cycle and finance processes.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking, and digital and technology, as well as job-specific technical skills.

Purpose of the Role

To deliver HR services and support to Barclays colleagues, candidates, alumni, and third-party vendors.

Accountabilities

• Delivery and execution of HR operational activities aligned with people leader and colleague journeys aligned with bank policies and regulations, including performance management, rewards, benefits and learning operations documentation, coordination, and administration.
• On- and offboarding of new employees, (including orientation, documentation, coordination, exit interviews), knowledge transfer performance, rewards, learning operations and related administration.
• Maintenance of colleague personal and reference data in relevant HR information systems, ensuring data accuracy and compliance with data privacy regulations, reporting and analytics.
• Provision of guidance and support on candidate, colleague and alumni queries relating to HR policies, procedures, processes, or guidance.

Analyst Expectations

• Will have an impact on the work of related teams within the area.
• Partner with other functions and business areas.
• Takes responsibility for end results of a team’s operational processing and activities.
• Escalate breaches of policies/procedure appropriately.
• Take responsibility for embedding new policies/procedures adopted due to risk mitigation.
• Advise and influence decision making within own area of expertise.
• Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation, and codes of conduct.
• Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisation's products, services, and processes within the function.
• Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Make evaluative judgements based on the analysis of factual information, paying attention to detail.
• Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.
• Guide and persuade team members and communicate complex/sensitive information.
• Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.