Process Advisor

HR Process Advisor at Barclays

As a Barclays HR Process Advisor, you will be at the forefront of our passion by providing assistance and guidance to our colleagues. Whatever their enquiry may be, you’ll help them with a personal touch ensuring they feel valued and respected. We are looking for colleagues with empathy, understanding, and a desire to take ownership of their personal development. Full training will be provided, and we’ll make it our job to notice, nurture, and support your ambitions.

You will be placed within a supportive team who will guide you to ensure you have everything you need to succeed as an HR Process Advisor. You don’t need banking experience, just a can-do approach.

"HR Operations as the heart of HR provide consistent, efficient, effective, and high-quality service (advice and production) to our managers and colleagues leveraging leading-edge processes and technology in doing this."
Barclays Colleague, HR Operations

Overall Purpose of the Role

This role provides first-class customer service for business clients, employees, managers, candidates, and HR colleagues. The role holder will require strong customer service and problem-solving skills to enable case investigation and correction to ensure time-critical activity is completed regularly.

Key Accountabilities

• Resolve customer queries, via phone and e-mail by analysing root cause and owning through to resolution.
• Deliver operational SLA’s whilst demonstrating the right level of quality and control.
• Ensure that controls are completed on time and documented and evidenced appropriately.
• Support HR Operations teams, ensuring effective administration of HR processes and systems.
• Identify continuous improvement and trends with the ability to make recommendations where service improvement/change is necessary.

You may be assessed on the key critical skills relevant for success in the role, such as risk and controls, change and transformation, business acumen, strategic thinking, and digital and technology, as well as job-specific technical skills.

Purpose of the Role

To deliver HR services and support to Barclays colleagues, candidates, alumni, and third-party vendors.

Accountabilities

• Delivery and execution of HR operational activities aligned with people leader and colleague journeys aligned with bank policies and regulations, including performance management, rewards, benefits, and learning operations documentation, coordination, and administration.
• On- and offboarding of new employees, including orientation, documentation, coordination, exit interviews, knowledge transfer performance, rewards, learning operations, and related administration.
• Maintenance of colleague personal and reference data in relevant HR information systems, ensuring data accuracy and compliance with data privacy regulations, reporting, and analytics.
• Provision of guidance and support on candidate, colleague, and alumni queries relating to HR policies, procedures, processes, or guidance.

Analyst Expectations

• Execute work requirements as identified in processes and procedures, collaborating with and impacting the work of closely related teams.
• Check work of colleagues within the team to meet internal and stakeholder requirements.
• Provide specialist advice and support pertaining to your work area.
• Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation, and codes of conduct.
• Maintain and continually build an understanding of how all teams in the area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams.
• Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative/operational expertise.
• Make judgments based on practice and previous experience.
• Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures.
• Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day-to-day administrative requirements.
• Build relationships with stakeholders/customers to identify and address their needs.