Transformation Lead

Transformation Lead in Private Banking Wealth Management

Join us as a Transformation Lead in Private Banking Wealth Management within the Chief Operating Office at Barclays. In this role, you will be responsible for developing and executing a comprehensive multiyear Chief Operating Office Strategy set to enable significant, sustainable growth of the Private Banking Wealth Organisation franchise. You will lead and support a number of strategic and cost transformation objectives to establish an effective operating model and rhythm to execute the plan, whilst identifying and addressing any risks that arise while also supporting effective decision-making to drive the plan forward.

Key Responsibilities

Experience and Skills

To be successful as a Transformation Lead, you should have experience with:

• Understanding Private Banking and Wealth Management products, including cost transformation strategies, backed by a strong finance background.
• Expertise in understanding and developing business strategy.
• Expertise in creating impactful PowerPoint presentations and effectively conveying information to senior stakeholders.
• Proven ability to influence and manage relationships with senior stakeholders, demonstrating strong networking skills.

Additional highly valued skills include:

• Strong ability to stay well-organised and manage tasks efficiently.
• Highly self-driven with a proactive approach to work.
• Shows resilience and the ability to adapt and thrive in challenging situations.

Key Critical Skills

You may be assessed on key critical skills relevant for success in this role, such as risk and controls, change and transformation, business acumen, strategic thinking, and digital and technology, as well as job-specific technical skills.

Purpose of the Role

To manage operations within a business area and maintain processes, risk management initiatives, and compliance with relevant regulators.

Accountabilities

• Identifying trends and opportunities to improve areas and develop new processes and procedures through monitoring and analysis of operation data and performance metrics.
• Managing operations for a business area and promoting efficient processes, risk management, and compliance initiatives to support the bank's operations.
• Collaborating with internal stakeholders (including business leaders, project managers, and SMEs) and external stakeholders (including vendors and service providers) to support business operations and promote alignment with the bank's objectives and SLAs.
• Managing operational professionals and providing guidance, coaching, and support to improve colleagues' delivery quality.
• Managing and developing KPIs to measure the effectiveness of operation functions, utilising data and technology to support the identification of areas that require improvement.
• Ensuring compliance with all regulatory requirements and internal policies related to customer experience.
• Creating a safe environment for colleagues to speak up, actively and regularly encourage and solicit feedback to ensure the people agenda remains focused on the right areas.
• Managing attrition by working closely with HR to implement retention initiatives for the workforce.

Vice President Expectations

• Advising key stakeholders, including functional leadership teams and senior management, on functional and cross-functional areas of impact and alignment.
• Managing and mitigating risks through assessment, in support of the control and governance agenda.
• Demonstrating leadership and accountability for managing risk and strengthening controls in relation to the work your team does.
• Demonstrating a comprehensive understanding of the organisation's functions to contribute to achieving the goals of the business.
• Collaborating with other areas of work, for business-aligned support areas to keep up to speed with business activity and business strategies.
• Creating solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions.
• Adopting and including the outcomes of extensive research in problem-solving processes.
• Seeking out, building, and maintaining trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes.

Our Values and Mindset

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge, and Drive – the operating manual for how we behave.