Technical Writer

Technical Writer at Enablon - Wolters Kluwer

Enablon's software solution (Wolters Kluwer product line) helps our customers to become safer and more sustainable. We're looking for a technical writer to help us realize this vision as we transform the enablement experience for our customers, both internal and external. This is your opportunity to shape this transformation, improving the quality and impact of our content. You'll need creativity in finding intuitive ways of conveying information.

You'll be a member of the Documentation team, working closely with Product Owners/SMEs and their teams to research, write, design, coordinate, and deliver standard product documentation for Enablon products.

Essential Duties and Responsibilities

• Write, update, review, and publish product documentation (e.g., Online content, Admin guides, User guides, Release Notes, Technical documents) in English, working closely with Enablon colleagues and freelance writers.
• Work with stakeholders to identify needs, potential gaps, and improvements.
• Gain an understanding of user needs, enabling you to distill complex features into easily digestible and user-friendly formats.
• Provide creative ideas for organizing and delivering content to ensure user success and increase Enablon functional adoption.
• Monitor content performance metrics and make data-driven recommendations to increase content usage.
• Provide direction and support to the documentation team and to other colleagues writing client-facing documentation.

Expected Outcomes

• Enablon Clients and Partners better understand how Enablon products can solve their business problems (Focus on customer success)
• Efficient collaboration within a distributed team (Win as a Team)

Job Qualifications

• Bachelor’s Degree or equivalent experience
• Excellent level of written and spoken English
• 2+ years working in a professional environment in a learning/content creation role
• Experience in a software documentation environment
• Detail-oriented with proactive organizational skills
• Good communication, initiative, and the ability to work well in a team-based environment
• Some knowledge of programming and/or mark-up languages would be an advantage

Interest and desire to ensure the content has the desired impact and outcomes.

If making a difference matters to you, then you matter to us. Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most. You’ll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world.

You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong.