Consulting Engineer - SP routing - 3+ years

Who You’ll Work With

CX is a team of extraordinary technical guides whose #1 focus is to deliver a best-in-class customer experience. We help tackle the toughest business challenges with network-centric solutions that accelerate customer and partner success and dedication. Our success is validated through extraordinary financial results, increasing customer satisfaction metrics, industry recognition, and employee satisfaction scores.

What You’ll Do

• Lead & drive technology design, implementation, execution, and/or optimization for projects/accounts to accelerate customer outcomes.
• Provide/assist customers with integration and implementation of tools, systems, and service assurance for Cisco technologies.
• Support presale activities and translate business requirements into solution design.
• Build customer simulations in test labs to resolve/validate issues.
• Create and deliver customer collateral, portals, documentation, and knowledge transfer.
• Drive customer technology transitions, influencing solution architectures and services.
• Align with and support company policies and processes and utilize relevant tools to efficiently execute the role and support Professional Services’ strategies and goals.
• Play the role of an individual contributor.

Role and Specific Responsibilities

• Associate with customers along with appropriate internal and external resources (e.g. Cisco account teams, partners) on the strategy/deployment/optimization of Cisco services and solutions.
• Takes ownership of task/project implementation for assigned engagements.
• Implement new techniques and methodologies utilized in customer delivery and share lessons learned with the broader team.
• Builds and reviews project work e.g. Design recommendations, High-Level Design, Low-Level Design, Implementation/Change Management Plans.
• Builds and/or use test environments as required to resolve sophisticated problems & compatibility issues.
• Demonstrates software skills and tools to configure, deploy and/or tackle Cisco products and solutions.
• Gives in developing digital intellectual capital (e.g. scripts, digital signatures).
• Acts as a focal point for problem resolution for assigned customer engagements. Assures accurate and quick resolution of major customer problems across an appropriate range of technologies.

Who You Are

Expertise:

• Bachelor or Master's degree in a technical field, such as Computer Science, Computer Networking, Information Technology, Electrical/Computer Engineering or a similar field
• 3+ years of experience in technical consulting, design, deployment and troubleshooting
• Experienced in customer-facing roles including pre-sales and/or service delivery roles.
• Experience in Networking Protocols: detailed knowledge of OSPF, ISIS, BGP, LISP, VxLAN, CGNAT/IP v6, IOS-XR/NX-OS, SR, Multicast & BNG
• Experience working with Cisco Products: Variants of 7600, ASR/ISR routers, Nexus 2K/5K/7k/9k, Catalyst And Variants of Cisco UCS
• CCIE desired (Routing & Switching / Service Provider) & related certification (OpenStack, DevNet, VMware, Kubernetes, AWS, Azure, etc.) with a strong drive for continuous learning.
• Possess creative problem-solving and excellent troubleshooting/debugging skills.
• Lead team of junior engineers on specific projects
• Understanding of APIs and scripting skills (Python, Ansible)
• Analytically energetic with the ability to collect, organize, and analyze massive datasets
• Easily simplifies, communicates, and educates customers about complex data and processes

#WeAreCisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!