eCommerce Business Analyst

About Patagonia

Patagonia is an outdoor apparel company founded in 1973. At a time when all life on earth is under threat of extinction, we aim to use the resources we have—our business, our investments, our voice and our imagination—to influence changes needed to protect our planet. A registered B Corporation and founding member of 1% for the Planet, Patagonia is recognised internationally for its commitment to product quality and environmental activism, contributing over $145 million in grants and in-kind donations to thousands of grassroots environmental groups around the world.

Your Role

We are in business to save our home planet. Your role will contribute to this purpose by ensuring the business processes, technical infrastructure and systems are supporting the eCommerce and wider EMEA priorities.

Main Tasks

• Act as the subject matter expert for eCommerce and customer service business processes and systems
• Translate business needs into user stories, technical specifications and process models for the solutions powering the eCommerce channel
• Develop test scripts and conduct regression testing to ensure system stability and continuity in customer experience, both pre-purchase and post-purchase
• Ensure alignment and dependencies with other processes or functions are captured and considered while designing solutions
• Liaise with European business owners, IT team and US and JP counterparts to ensure alignment on process design
• Work closely with System Analysts in translating business needs into technical specifications and documentation
• Manage and collaborate with various stakeholders and attend status meetings with development partners and global colleagues
• Lead change management initiatives by carrying out impact analysis, training workshops and documentations
• Advise on risk mitigating procedures during projects and process changes
• Support the eCommerce and Customer Service teams on ad hoc tasks

What We’re Looking For

• An inclusive mindset
• An interest in saving our home planet and making a positive impact through your work
• Bachelor or Master Degree or equivalent in work experience
• At least 3-5 years’ experience in a similar role and experience with technical implementations
• A track record of experience working in a fast paced, commercial environment and the ability to be successful in a matrix organisation with multiple stakeholders
• Planning, organizational and project management abilities (experience with DevOps, or similar project management tool is a plus)
• End-to-end experience in all aspects of ecommerce operations and D2C customer experience, preferably in apparel. Experience with Dynamics 365 F&O and/or Sales Force is preferred
• High level of interpersonal skills to work effectively with others, motivate colleagues, and elicit work output
• People management capabilities, ability to motivate and develop team members across multiple locations and functions
• Flexible, self-motivated, adaptable and hands on
• Language Skills: Fluent English, other languages an asset
• Strong linkage with the Patagonia business purpose

Other Important Details

• This is a full-time position, based in Amsterdam.
• We have a hybrid work model, working from home for a maximum of 3 days per week
• We strive to make unbiased decisions and to offer a great experience to every person who applies for a role at Patagonia. Our interviews include standardised questions that focus on the aspects that are important for success in the role. For some roles there will also be a practical assignment, where you can showcase your skills

At Patagonia, we commit to becoming an anti-racist company that leads by example. This means doing the work to be inclusive and equitable, across all aspects of our business.

Every person who applies to join Patagonia receives equal employment opportunities, and we value a welcoming environment where each member of our EMEA team feels included, respected and empowered, regardless of their race, colour, religion, gender, gender identity or expression, sexual orientation, civil status, national origin, disability or age.

At Patagonia, we strive to have inclusive representation within our organisation and embrace a diverse mix of talent to contribute to our culture. We actively seek applications from Black and People of Colour (BPOC) and other underrepresented groups.

As we are in business to save our home planet, we can only do this together.

Please make sure that your CV and cover letter are in English.

Disclaimer for Recruitment Agencies:

Thanks for your interest in supporting us for this role, but we don’t accept unsolicited CVs from recruitment agencies.