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Build SLA QA Senior Manager

Job Work from home
Posted 14 Jul 2024
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Work experience
2 to 3 years
Full-time / part-time
Full-time
Job function
Degree level
Required language
English (Fluent)

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We're looking for a Build SLA Quality Assurance Senior Manager to join us! Do you want be part of a new team to take UK connectivity to its next level? Do you thrive in high paced environments where you can be dynamic, forward thinking, stretch yourself and develop every day? Then join an exciting new venture between Liberty Global, Telefonica and InfraVia. Our expertise in fibre network deployment, financing and operations, together with Virgin Media O2’s industrial scale construction know-how, will be key to creating this UK network, making a positive impact into our community and environment. Job Purpose You'll manage the SLA overview and tracking of the E2E network build processes and the delivery of the network build programme according to standards set, ensuring as-built works meet quality and compliance standards. You will also analyse any variance from the strategic business plan and design, and report the information about KPIs and SLA compliance to the involved stakeholders. Key Accountabilities Defining key metrics: define suitable metrics to measure critical performance indicators for Network Build Overview of SLA Monitoring and Tracking: oversee the main monitored E2E Network Build Lifecycle KPIs, related with time, cost and quality Supporting decision-making: supporting management and senior leadership to make critical business decisions Oversee Design Quality compliance: oversee the compliance of the design plan avoiding delays for the build delivery, ensure that the latest design standards and guidelines are applied and continually improved with a focus on cost and time reduction, ensure design quality and record updates enable an efficient programme rollout and future maintenance Oversee Build Quality compliance: oversee the progress of network build, supporting any quality issue / risk and suggest means for resolution. Will ensure the issues are appropriately resolved by contractors Build quality assessing: will oversee that local areas have been treated with respect and care, and follow (with local councils and authorities, if necessary) to confirm our works have met expected quality standards and there are not significant deviations from HLD and LLD to ensure continuity Build Exception Approval Management: track all of the issues identified during the network acceptance until they are resolved appropriately, devise remedial actions and, when not possible, manage build exceptions Signing off As-Builts: once complete, with the support of the Network Design Manager will compare as-built networks against the high level and detailed design to ensure continuity; ensuring also reference compliance and quality standards. Together with the Network Build Director, you’ll provide sign-off for works completed Ensure network inventory is updated: provide sign-off to allow to update GIS and network inventory systems and to ensure as-builts are recorded appropriately and reported to Ofcom / other regulatory bodies as needed Driving innovation and continual improvement: be obsessed about build innovation, pushing to employ new methods and techniques to improve the speed, quality and cost to deploy the network while keeping to high quality standards Who are you? Experience in setting SLAs for performance, as well as monitoring & tracking performance Previous experience in the telecomms industry, ideally involved with E2E network build Passionate, self-motivated and driven with a hunger for learning and growth Results oriented with energy and accuracy to achieve and exceed stretching objectives and to deliver within tight timescales Always approaches tasks from the customer’s perspective, seeing potential problems and finding and driving solutions Dynamically responds to both strategic and tactical requirements You may also have: Bachelor’s Degree in Telecommunications, Industrial or Construction Engineering or similar An IRCA accredited auditing qualification (preferably ISO 9001) Ideally educated to degree level and proven ISO 9001 and/or ISO 20000 auditing experience Experience sufficient to obtain practitioner membership of the Chartered Quality Institute (typically two years’ experience in a Quality/Service Management role) Knowledge and/or auditing qualification in ISO 14001, ISO 20000 and/or ISO 27001 is advantageous What’s in it for you? Permanent position with option to start on a temporary basis . Competitive basic salary + Bonus 25 days annual leave Private medical, income protection, and life assurance Matched pension contribution up to 10% The chance to join an innovative, fast-paced and passionate team This will be a role of extraordinary scope and potential. We will have multiple opportunities available, so if you are looking for an exciting and challenging opportunity that will fully utilise your considerable skills and experience then look no further! We prioritising diversity, equity and inclusion in our workplace and communities, while reducing our impact on the environment. We are using technology as a force for good; for our people, our partners and the planet. Our Story We’re building Tomorrow’s Connections Today, bringing people together through the power of our technology. Liberty Global is a world leader in converged broadband, video and mobile communications and an active investor in cutting-edge infrastructure, content and technology ventures. With our investments in fibre-based and 5G networks we play a vital role in society, currently providing over 85 million fixed and mobile connections and rolling out the next generation of products and services, while readying our networks for 10 Gbps and beyond. We’re creating national champions, combining the best broadband and mobile networks under brands such as Virgin Media-02 in the UK, VodafoneZiggo in The Netherlands, Telenet in Belgium, Sunrise in Switzerland, Virgin Media in Ireland and UPC in Slovakia. Liberty Global Ventures, our global investment arm, has a portfolio of more than 75 companies and funds across content, technology and infrastructure, including strategic stakes in ITV, Univision, Plume, Lionsgate and the Formula E racing series. Our scale enables us to transfer knowledge and expertise across our operations and investments, creating a dynamic family of brands united in the pursuit of innovation and excellence. And we’re prioritising diversity, equity and inclusion in our workplace and communities, while reducing our impact on the environment. We are using technology as a force for good; for our people, our partners and the planet. OUR FUTURE OUTLOOK IS EXCITING, TOGETHER Privacy Policy The data included in the candidate account (eg. your name, e-mail address and CV; hereafter collectively “your data”) will be processed by Liberty Global as the Controller for the purposes of candidate selection, placement and employment. Your data can also be shared with Liberty Global plc and/or its majority owned subsidiaries (collectively, the “Liberty Global Group”, “we” or “us”) and third party organizations providing recruitment, selection, placement and employment services. Such third parties will use candidate information only in connection with such services, and applicable law. Your data will be retained for the period of up to 1 year after closing the selection process, after which it will be deleted. You have: the right to access your data or ask for a copy of the personal data that we hold about you and, if such personal data is inaccurate or incomplete, to request the rectification, erasure or blocking of such personal data. You have the right to object to the processing; and the right to lodge a complaint at a supervisory authority or a court of law in accordance with applicable laws. If you wish to exercise your privacy rights or if you have any questions about our use of your data or about your privacy rights please contact: Peopleservices@Libertyglobal.com

Liberty Global is a world leader in converged broadband, video, and mobile communications services. O Our businesses operate under some of the best-known consumer brands, including Virgin Media-O2 in the UK, VodafoneZiggo in The Netherlands, Telenet in Belgium, Sunrise UPC in Switzerland, Virgin Media in Ireland and UPC in Eastern Europe.

Telecom
London
Active in 7 countries
20,000 employees