Senior product manager Mobile and Web

At Eneco, we are diligently working towards a smarter, cleaner, and more sustainable future. We have an ambitious "One Planet" strategy, aiming to achieve climate neutrality for both our organization and all our customers by 2035. This entails providing innovative digital capabilities and smart solutions to realize these goals. Simultaneously, we focus on maintaining a good balance between work and personal life, fostering personal growth, and prioritizing customer orientation. Our goal is to collectively make a difference and create a more sustainable future for everyone.

As a Product Manager we would like you to join our Customer Experience Product Family, to help create the best mobile app & web experience for our million+ customers. You will help our customers from the moment they start on-boarding after signing up for an Energy contract with Eneco. You will also help them stay on top of every detail about their energy consumption, and compliment that with a smooth self-service experience. To be able to achieve that goal, you will partner with colleagues from tech, design, data, operations and customer service.

• Develop the vision and product roadmap for improving our mobile and app experience with focus on self-service and reducing customer contacts

• Create strong alignment with the different stakeholders that are involved in delivering this service to customers (operations and customer service)

• Partner with a cross-functional team of engineers, designers, and data experts to build the right solution for our business and our customers

• Co-define the right OKRs and own executing and delivering towards them

• Show high sense of urgency and energy to motivate your team to be more creative and drive change faster

• 5+ years of experience as a product manager

• Strong analytical skills and structured problem-solving

• Data-driven decision making

• Strong verbal and written communication

• High sense of ownership

The Customer Experience product family is a cross functional team working towards a shared mission. We utilize data to define our direction, and we measure our impact through quarterly OKRs. We collaborate on understanding our customers problems and define small steps to validate our solutions and progress towards the desired impact.

If you want to know more about the position, please reach out to Shreef via shreef.shreef@eneco.com or if you want to know more about the recruitment process please contact our recruiter, see details below.