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Operations Support Engineer - Commercia Vehicle

Posted 10 Jul 2024
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Work experience
2 to 3 years
Full-time / part-time
Full-time
Job function
Degree level
Required language
English (Fluent)

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We are looking for a to be part of our Aftersales department, based in Hounslow BYD London Office, and will be required to travel.

Your key responsibilities will be:

  • Provide technical support to internal stakeholders, including fleet managers, drivers, and technicians, regarding commercial vehicle systems and technologies.
  • Analyse and troubleshoot technical problems related to commercial vehicles, including diagnostics, data analysis, and identifying root causes.
  • Collaborate with internal teams (e.g., mechanics, parts department) and external vendors to diagnose, resolve, and prevent vehicle issues.
  • Maintain and update technical documentation specific to commercial vehicle systems and procedures.
  • Assist with the implementation and configuration of new technologies and software related to commercial vehicles (e.g., telematics systems, diagnostics tools).
  • Monitor and analyse vehicle performance data to identify potential problems and areas for improvement.
  • Participate in preventative maintenance programs for the commercial vehicle fleet.
  • Stay up to date on advancements in commercial vehicle technology and industry best practices.
  • Document all activities and maintain accurate records.

Your profile:

  • Bachelor’s degree in automotive engineering, Mechanical Engineering, or a related technical field (or equivalent experience).
  • Minimum 2-3 years of experience in a technical support role, preferably within the commercial vehicle industry.
  • Strong understanding of commercial vehicle systems, including engines, transmissions, electrical systems, and diagnostics.
  • Experience with troubleshooting and repair of commercial vehicles a plus.
  • Familiarity with telematics systems and diagnostic tools used in commercial vehicles preferred.
  • Excellent analytical and problem-solving skills.
  • Effective communication and interpersonal skills, with the ability to collaborate with a diverse range of stakeholders.
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
  • Ability to work independently and as part of a team.
  • Valid driver's license.
  • Has right-to-work in the UK.

We Offer:

    • Performance and experience-based competitive salary.
    • Workplace pension
    • 25 holidays plus bank holidays
    • Car Salary Sacrifice Scheme;
    • Department & company-wide teambuilding events.
    • An exciting opportunity to lead the European transition to Zero Emissions transportation and de-carbonization of the economy.

Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team 🌏

As BYD’s first overseas subsidiary, BYD Europe B.V., now located in Schiedam, the Netherlands, was founded in 1998.
BYD Europe mainly focuses on New Energy products, including Electric Vehicles (principally buses), Rechargeable batteries, Solar Panel, Energy Storage and Rail Transit.
Besides that, BYD has two factories in Europe, one located in Komarom, Hungary, and the other located in Beauvais, France. Electric…


As BYD’s first overseas subsidiary, BYD Europe B.V., now located in Schiedam, the Netherlands, was founded in 1998.

BYD Europe mainly focuses on New Energy products, including Electric Vehicles (principally buses), Rechargeable batteries, Solar Panel, Energy Storage and Rail Transit.

Besides that, BYD has two factories in Europe, one located in Komarom, Hungary, and the other located in Beauvais, France. Electric buses manufactured by those two factories will be exported to customers across continental Europe. It is also in partnership with Alexander Dennis in the UK which assembles jointly developed buses for the UK market.

Up to now, the footprint of BYD electric vehicles covers over 70 major European cities, which will undoubtedly grow in the future.

Automotive
Schiedam
200,000 employees