SaaS Engineer

You are the driving force behind the cloud-first journey of Rabobank! This requires a fresh vision on application management in a cloud setting: SaaS management.

Within our Area Customer Engagement we take SaaS management very serious and we believe that managing a SaaS is more than just paying the monthly bill and giving users access to the application. Therefore we created our own SaaS maturity model that helps us in reaching our ultimate goal: being in control with our SaaS solutions in the broadest sense and getting the most out of the SaaS for the Rabobank.

Our SaaS solutions currently support thousands of Rabobank employees to provide a seamless customer journey. We currently maintain more than 10 (and growing) SaaS solutions. This enables more than 100 feature teams. In effect, your work will touch the total digital presence of Rabobank!

You are essential in challenging the vendors to comply with the high security and compliancy policies of the Rabobank. You also guide and support teams in making use of the wide range of SaaS capabilities within the Rabobank landscape.

You and your role

Your role will be to onboard the new and manage the existing SaaS solutions and make sure they are compliant with all the Rabobank rules and regulatory standards. You will optimize the usage of the SaaS solutions in the field of Customer Engagement.

Practical examples:

• We recently selected and onboarded new SaaS solutions and took care of its technical integration within the Rabobank environment
• We make sure the existing SaaS solutions are compliant to all security, privacy and regulatory standards
• We manage and report on usage and costs of SaaS solutions
• We onboard new users to access properly configured tooling
• We get the most out of the solution by enabling standardization, education, configuration and integration
• We keep in close touch with the SaaS vendors by means of frequent collaboration: discussing solutions, roadmaps, new features, support and other matters agreed on
• We collaborate and self-organize daily in our Agile team to reach our goals
• We keep an eye on application performance and availability; be the first to spot downtime and set incident resolution in motion

The SaaS solutions are focussed around Customer feedback management, digital analytics and other marketing and Corporate communication tooling. As more SaaS solutions will enter our Area also the number of SaaS engineers will grow.

Facts and figures

• 36 or 40 hour/week
• More than 43,000 Rabobank colleagues global
• About 130 colleagues within the area Customer Engagement

Top 3 responsibilities

• Operational management of SaaS solutions
• Compliant implementation of SaaS solutions, making it fit for purpose
• Cost and usage tracking of SaaS solution

Together we achieve more than alone

At Customer Engagement we enable personalised and relevant communication with our customers. We create and maintain self-service communication channels, so that our internal stakeholders can reach the customer at the right time and in the right channel.

You will be a member of an Agile squad that has focus on SaaS management and driving SaaS maturity. The team will consist of like-minded people with a focus on solutions and broadly developed expertise. We're looking for a SaaS engineer who can work well within a squad, is pro-active and takes ownership.

You and your talent

You are a strong relationship builder. You have got a passion for cloud, technology and being in control of (IT) risk.

It is important that you bring the following skills:

• Educated at Bachelor/Master level with a strong analytical background in IT
• Demonstrable relevant IT experience
• Experience in working with IT risk frameworks and risk control (ISO, SOC)
• Experience in vendor management
• You are a self-organizing team player
• You take great pride in delivering a very wide scope of solutions, leveraging the capabilities from our vendors

The competences we would like you to have:

• You like to work in an Agile team/environment
• You thrive in a large scale Agile environment
• Eager to learn new techniques
• Good communication and organizing skills
• Enjoy teaching and sharing knowledge
• Strong collaboration with other roles in the Scrum team
• Drive to continuously improve
• Think of the added value for our stakeholders and customers within our society

What do we offer?

We would love to help you achieve this by focusing firmly on your growth, development, and investing in an environment where you keep learning every day. We give you the space to innovate and initiate. In this way, we offer you numerous opportunities to grow and help you exceed your expectations, to do the right thing exceptionally well, and to therefore grow as a professional. In addition, with us (on the basis of a 36-or 40 hour working week), you can also expect:

• Based on your experience: up to € 90.000 gross per year (scale 9)
• a desk, monitor and chair to set up your home working space and a monthly home working allowance of up to € 40-
• a personal development budget of € 1,400-
• a combination of working from home and at the office
• 100% reimbursement of commuting costs if you travel by public transport
• A pension scheme to which you contribute 5.5%
• 172.8 hours holiday per year including 1 Diversity Day per year

This is a selection of the terms of employment for a Saas Engineer based on a 36-hour working week.