Senior Service Delivery Analyst

Please Note: If you are a current Spin Master employee with access to Workday, apply to this job via the Workday application.

Are you a kid at heart looking to build a career with a leading global children's toy, entertainment and digital gaming company?

At Spin Master, our unwavering commitment to open mindedness, integrity and innovation is a great part of what has made us an industry leader. How do we stay ahead of the pack? By hiring the best and brightest minds—and that’s why we want you!

Job Description:

What will you work on?
Spin Master is in search of a Senior Service Delivery Analyst to offer support to our global team. The ideal candidate should exhibit robust communication skills, serve as a point of escalation for other analysts, possess the ability to clearly articulate resolutions to employees, proficiency in documenting solutions for knowledge sharing among peers, and the capability to collaborate effectively with other IT team members and external vendors. This hybrid role entails both on-site and remote work, with a focus on assisting users in resolving incidents, fulfilling requests, and addressing issues related to hardware, software, networks, and peripherals.

How will you create impact?

• Provide advanced technical assistance and mentorship to the Service Desk Analysts
• Diagnose and resolve complex hardware, software, and network issues.
• Research and implement solutions using all available resources
• Lead the documentation of resolutions within the ticketing system.
• Monitor and prioritize call volumes, ensuring timely responses
• Assist with major incident escalations and participate in incident resolution.
• Contribute to technology updates and adhere to ITIL best practices

What are your skills and experience?

• Degree in Computer Science, Information Systems, or a minimum of three years of related experience
• Excellent communication and customer service skills
• Proven proficiency with specified technologies, including Office 365, Microsoft Intune, and Microsoft Team and Zoom
• Advanced knowledge of Windows Server operating systems and Microsoft Active Directory
• Experience with remote management tools, Avaya phone systems, and ServiceNow
• ITIL Foundations certification

#LI-Hybrid #LI-HM

What you can expect from us:

Our mission is to Make Life More Fun with a vision to push the boundaries of innovation, creativity, and fun.

• Growth and Career Opportunities
• Flexible Work Hours
• Innovation, Collaboration and Fun
• Comprehensive Benefits
• Other fun Perks!

What’s it like to work here?

Spin Master is a fast-paced, hands-on organization that provides many great opportunities for impactful decision-making; though our challenging start-up atmosphere isn’t for everyone, we have a proven record of opportunities for future advancement and internal transfers for our passionate and results driven team.

Everyone is welcome in our sandbox and we are committed to an accessible and inclusive hiring process that provides reasonable accommodation to all applicants.

Spin Master strives to create an accessible and inclusive application and selection process and is committed to working with and providing reasonable accommodation to job applicants who may require provisions to participate in the recruitment, selection and/or assessment processes. Should you require an accommodation, please contact our Talent Acquisition team, by email at JobsEU@spinmaster.com or by phone at +421905215125 and we will work with you to meet your accessibility needs.

We do appreciate all interest; however only those selected for interview will be contacted.