Relationship Manager FinTech

Within WB Sector Financial Institutions, the FI sector team holds a leading position in providing Financial Markets, Lending, Trade Finance, Payments, and Capital Markets & advisory services to a broad range of FI clients, including banks, financial sponsors, insurance companies, funds, and FinTechs.

Operating on a global coverage model, the FI sector team plays a key role in driving origination opportunities across ING. Against the backdrop of rapid transformation within the financial sector, FinTech coverage represents a strategic growth pillar for the team, sitting at the intersection of innovation, regulation, and commercial growth.

What makes this team unique

• A truly international environment, with 45+ nationalities across 37 countries and ~50% female representation
• A highly professional, sophisticated client base, where commercial conversations go beyond single products
• A fully integrated, multi-product coverage model, closely aligned with product, risk, compliance and network colleagues
• A dynamic and intellectually demanding environment where commercial ambition and regulatory discipline go hand in hand

Relationship Manager FinTechs

You are responsible for the end-to-end management of a portfolio of FinTech clients, including PSPs, online brokers, CASPs, RegTech, InsurTech and WealthTech players. You drive the strategic and commercial agenda, while ensuring that all activities are conducted within ING’s risk appetite and regulatory framework.

By combining market insight, commercial skills and risk ownership, you help clients grow responsibly and position ING as their long-term strategic banking partner.

Key responsibilities

• Own and develop senior relationships with FinTech and PSP clients in the Netherlands and the Nordics
• Act as a strategic sparring partner for FinTech management teams, supporting them through scale-up, international expansion and increasing regulatory complexity
• Lead the strategic dialogue with clients on growth, expansion, funding, payment innovation and broader financial needs
• Originate and execute commercial opportunities, including RfPs and complex cross-border transactions
• Define and execute the commercial strategy for your client portfolio, contributing to sustainable, high-quality earnings
• Coordinate closely with Transaction Services, Capital Markets & Advisory, Lending and Financial Markets teams
• Act as the first line owner for non-financial risk, including KYC, client due diligence and ongoing risk assessments
• Proactively identify, manage and escalate compliance, regulatory and reputational risks, balancing commercial objectives with control requirements
• Prepare and manage commercial, credit and risk approval processes in collaboration with FI Lending and Risk Management
• Ensure seamless execution of both flow business and complex deals, with high standards of client experience
• Coach and develop junior team members, contributing to a strong and consistent coverage culture

About you

• An experienced FI or Fintech banker, with strong understanding of FinTech and PSP business models, trends and regulatory drivers
• Commercially sensitive, with the ability to turn complex client needs into structured opportunities
• Comfortable operating in a highly regulated environment, taking full ownership of non-financial risk and recognising that robust FEC/AML risk management is fundamental to successful partnerships with FinTechs and PSPs
• Relationship-driven, persuasive communicator, and trusted advisor to senior client stakeholders
• Entrepreneurial, curious and proactive, with the ability to manage multiple stakeholders and priorities in a fast-moving environment
• Strong understanding of the Wholesale Banking product suite

Candidate profile

• Academic Master’s degree
• 10+ years of relevant experience, with proven exposure to FinTechs and/or PSPs
• Demonstrated ability to combine commercial growth with disciplined risk and control ownership
• Excellent written and verbal communications skills in English and Dutch

Rewards and benefits

We want to make sure that it’s possible for you to strike the right balance between your career and your private life.

• A competitive salary aligned with your skills and experience
• 25-28 vacation days depending on your contract
• Pension scheme
• 13th month salary and 8% holiday allowance
• Individual Savings Contribution (BIS), 3.5% of your gross annual salary
• Flexible working hours and hybrid working options
• A mobility card: choose your mode of transport for commuting each day, with free public transport on weekends
• Personal growth and challenging work with endless possibilities
• An informal working environment with a diverse group of innovative colleagues