Membership Relations Manager

At The Social Hub, members are everything. As Membership Relations Manager, you are the heartbeat of the hub: the person who knows everyone, connects the dots, and makes people feel like they truly belong. You build real relationships, spark conversations, and turn a shared space into a thriving community, both online and offline. You are visible, present, and trusted, whether that’s on the floor, at an event, or inside the digital community. This role exists to keep members engaged, loyal, and excited to be part of something bigger. You lead a team, shape the community strategy, and give members a voice that actually gets heard. If people naturally gravitate towards you and you love bringing others together, you’ll feel right at home here.

The Social Hub offers a fun, creative and inspiring environment where everyone can work, stay, learn and play. As an employer, it combines hospitality with student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes, as well as community and coworking spaces.

What You’ll Do

• Build genuine relationships with members and actively connect them with each other
• Be a constant presence on the floor, checking in, listening, and getting involved
• Drive member loyalty and retention through standout experiences and personal attention
• Manage and energize the digital community via the app
• Gather feedback, read the room, and help shape the community strategy
• Host member committees and turn insights into action
• Handle tricky conversations with confidence and care
• Lead and coach the Membership Hosts team
• Bring global member programs to life at your hub

What You’ll Have

• At least 2 years of experience in community, hospitality, membership, or a people-facing role
• Strong communication skills, written and spoken, in English and Dutch
• The ability to connect easily with people and genuinely enjoy building relationships
• Confidence, an outgoing nature, and comfort speaking to groups
• The ability to stay calm under pressure and look for solutions, not problems
• A preference for being on the floor over sitting behind a desk
• Flexibility and willingness to work evenings or weekends when the community is buzzing
• Being based in Amsterdam and legally allowed to work in the Netherlands

What We Offer

• The opportunity to work at a dynamic, multi-national company based in one of Europe’s most exciting cities
• The chance to learn and grow in your role with the potential for future growth
• Awesome discounts on all properties in Europe for you, your friends, and your family
• A wonderful workplace to call home, full of events, fun-loving colleagues, and additional salary and benefit offerings