IT Service Desk Intern

Ready to be the friendly tech hero everyone at HQ and the hotels relies on? As an IT Service Desk Intern, you’ll be the first point of contact for tech hiccups, helping staff get back on track when systems or equipment act up. You’ll dive into tickets, troubleshoot issues, and learn the ins and outs of IT support in a vibrant, international environment. Along the way, you’ll pick up new skills, tackle real challenges, and grow your tech know-how. The team is supportive, cheerful, and always up for a laugh, so you’ll fit right in.

About the company

TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer, the company offers more than a hotel environment, including student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France, Spain, Portugal, and the UK, with several new openings on the way, this hybrid hospitality concept is growing internationally.

What You’ll Do

• Provide friendly 1st line IT support for HQ and hotel staff
• Troubleshoot hardware, software, and system issues
• Log, track, and follow up on support tickets
• Manage IT stock control, update CMDB, and ship devices to new users
• Assist with system setups, updates, and maintenance
• Collaborate with the team to solve problems efficiently
• Keep your work organised and accurate, even when things get busy
• Learn and grow your IT skills in real-world scenarios

What You’ll Have

• You’re studying MBO Computer Science or a related field
• Some experience in Help Desk or IT support is a plus
• You’re cheerful, resourceful, and detail-oriented
• You can think analytically and solve problems on the fly
• You enjoy working in a team and communicating clearly
• English is a must; local language is a nice bonus
• A great sense of humour and willingness to learn
• Must live in Amsterdam or Barcelona

What We Offer

• An amazing work environment with a fantastic vibe and lots of positive energy
• On the job coaching and guidance
• Monthly compensation for your internship (please note that travel costs are not reimbursed)
• The opportunity to work and learn at a dynamic, young, international organisation
• The opportunity to work for a Certified B Corp® company that balances profit with positive impact, collaborating with organizations like Movement on the Ground and the TSH Talent Foundation to create meaningful change
• A first glimpse into the world of Hospitality with one of the most innovative players in the market
• Access to TSH facilities, including the restaurant and gym, plus discounts on hotel stays and food and drinks
• A wonderful workplace to call home with fun colleagues