Global Expert Lead SSI Services

Are you ready to help shape the future of procurement at ING? We’re looking for an experienced, strategic, driven, and collaborative Global Expert Lead Strategic Service Integrators Services.

About the team

You will be part of the Global Technology Procurement Tribe in the Global Procurement department. You will lead a team of 6 procurement experts and offshore managers located in one of our GDCs. Our team culture is collaborative, purpose-driven, and focused on continuous improvement, making this role both impactful and dynamic.

Join us if you want to be part of the next chapter of the procurement journey at ING!

Roles and responsibilities

Global Expert Lead is responsible for developing and driving the category strategies related to the Strategic Service Integrators (SSI) Services category. He/she will achieve goals by securing supply, setting favourable conditions for the organization, building category and vendor strategy, ensuring significant year-on-year cost improvements while meeting financial and non-financial targets, providing benchmarking market updates for forecasting and budget purposes. Identify and implement demand, productivity and innovative improvements while maintaining quality and managing vendor service levels. Work closely with internal and external key stakeholders including C-Level to develop effective cost reduction strategies and implementation plans. The Expert Lead will work in alignment with Professional Service Tribe (who own the overarching strategy around Professional services) to ensure consistency and coherence in the sourcing approach. Additionally, the role involves monitoring SSI suppliers SLAs and KPIs.

Category Expertise

• Provide and share category trends, developments, and risks for assigned sub-categories with Procurement colleagues and senior business stakeholders for either identifying opportunities or triggering awareness.
• Deep up-to-date knowledge and extensive experience of successfully leading negotiations with global strategic system integration suppliers (or other vendors with IT/technology engineering or service delivery capabilities in scope of this category) by delivering substantial results and implementing pricing mechanisms across the organization.
• Ability to steer decision and present result up to C-Level.
• Proven experience in managing sourcing initiatives related to professional services and in general understanding of professional services fee structures.
• Solid understanding of SI and Professional Services market trends and dynamics, benchmarking rates and pricing models.
• Proven experience in contracting frameworks, fee models and billing structures (T&M, fix fee, retainer, outcome-based fee, capped fee, etc.) related to professional services.
• Solid understanding of workforce market (contingency and Temping) and related regulatory frameworks and proven experience in identifying and implementing optimization initiatives.
• Ability to gather and interpret data, identify trends, and translate insights into actionable strategies, defining opportunities for growth and optimize category strategies.

Category Management

• Execute business partnering activities by establishing and managing business stakeholder relationships and align on business specific objectives targets. Establish, review and monitor governance policies with business stakeholders and provide training if necessary.
• Provide governance, sourcing, contract KPIs measurement, reporting and operational / process support.
• Identify business innovation opportunities and understand stakeholders’ needs and expectations. Monitor and analyse stakeholder satisfaction.
• Gather market intelligence and assess supplier innovation opportunities and market innovation trends.
• Develop and execute forward looking category strategies and plans for the SSI Services category covering the input from team members managing strategic suppliers and contracts in this category. Establish KPI's and manage category performance.
• Manage and conduct supplier segmentations and manage supplier performance and risk.
• Perform strategic activities around innovation management and developing and releasing new specifications with suppliers.
• Execute strategic sourcing activities, provide project level risk assessments and mitigation plans. Define project scope and objectives by developing sourcing approaches, sourcing strategies, conducting complex supplier negotiations and managing the supplier selection process.
• Build supplier relationships, prepare/validate negotiation strategies, conduct strategic/complex supplier negotiation sessions and manage escalations/conflicts.
• Give direction to the teams on the sourcing initiatives activities (RFX) and contract signings and approvals.
• Provide guidance to the contract management team for the contract creation and finalization process.
• Consult the Procurement Leadership team on the development of the procurement strategy by analysing market trends, communicating governance strategies and reviewing corporate strategy.
• Manage buying channel strategies.
• Function as an Subject Matter Expert towards the business for the respective category.
• Develop and implement the global strategy and/or include local requirements where applicable.
• Drive contract and third-party risk compliance for a full area of responsibility.

People Management

• Lead the sourcing & category experts in their area of expertise and procurement generally by influencing.
• Coach category experts on how to negotiate, make analyses, and build strategies.
• Lead and influence cross-functional teams across regions. Execute functional-, talent-, people- and performance management.
• Perform stakeholder management activities with senior stakeholders by leveraging advanced advisory skills.

How to succeed

To succeed in this role, you have following work experience and competencies:

• >6 years in Procurement area, preferably at a strategic level in an international financial services provider organisation.
• >6 years of experience in managing (hierarchical line) direct reports or actively coaching (functional) procurement colleagues.
• >5 years of Category specific experience in IT professional services for workforce management (contingency and temping labour) with companies like HCL, Cognizant, TCS, Infosys, including understanding of different country legal frameworks.
• Proficient in GDPR, Scherms II, SCCs and global data-transfer governance with hands on experience ensuring compliance processing of extended workforce data across multinational SSIs.
• Good understanding of global finance and regulatory frameworks, worker-classifications laws, procurement compliance standards.
• Experience in promoting and setting initiatives around workforce location strategy and cost optimization programme.
• Proven track record in delivering Procurement value.
• Experience in leadership and transformation.
• Experience working with offshore teams.

Competencies

• Master English business language/communication perfectly (spoken as well as written)
• Management Experience
• Strong project management skills to align with multiple stakeholders
• Strong negotiation skills
• Regulatory and Compliance aspects of procurement in finance organisation
• Legal acumen
• Analytical Skills
• Strategic mindset: develop and execute best in class sourcing strategies with involvement of Business stakeholders
• Influencing and conflict resolution skills
• Agile and self-driven
• Drive Sustainable Procurement
• Proficient in data analysis and executive presentation

Rewards and benefits

• Pension scheme
• 13th month salary
• 8% Holiday payment
• Hybrid working
• Personal growth and challenging work with endless possibilities
• An informal working environment with innovative colleagues