UX Writer

Shape the live events scene through your content designs and collaboration – turning complex flows into straightforward, relatable messaging for fans worldwide.

Job description

TicketSwap is on a mission to become the world’s favorite marketplace to safely buy and sell tickets. With over 18 million fans across 42 countries, we’re building a platform that people love and trust.

On this journey, how we communicate with our fans is essential. We’re looking for a versatile UX Writer who will be part of our UX Writing team, collaborating daily with Product and other teams across the business, and reporting to our UX Writing & Localization Manager. You’ll create UX copy for customer-facing UX flows and content touchpoints for new features in our app and website.

We’d like to work with someone who's eager to deliver on their writing craft – with our fans, organizers and all walks of event goers in mind. Essentially, we’re looking for someone who knows how to solve user problems by transforming complex concepts into easily understandable pieces of copy.

The UX Product Design team is a creative, fun and dedicated group of skilled UX Writers, Designers, and a UX Researcher. We’re driven and focused, but we also know how to encourage thinking outside of the box, always iterating to create fresh and engaging experiences that connect with our fans.

What you’ll do

As a UX Writer at TicketSwap, you’ll bring your content-first perspective to designing our user experience. Here’s a glimpse of what that includes:

• Design content with the team for web and mobile, including microcopy, interaction flows, error messages, notifications, and in-product messaging across our user experience
• Collaborate closely with UX Writers, Designers, Product Managers, Engineers, and our UX Researcher on the daily to shape the strategy and UX concepts from ideation to delivery
• Manage localization into 17 languages of all your content designs, along with our UX Writing & Localization Manager, UX Writer, Junior UX Writer and external freelance team of skilled translators
• Keep a close eye on quality assurance of our content and localization in our TMS, connected CMS and localization management tools
• Shape your content using TicketSwap’s tone of voice to strike the right tone and bring our brand voice and consistency into your work
• Document and share processes, workflows, feedback history, and content strategy decisions for clear communication across teams
• Present your work at design and content critiques to actively give and receive feedback with UX Writers, Designers, UX Researcher and other stakeholders across the business
• Contribute to the UX Writing team’s roadmap and goals, such as content guidelines, glossaries, developing content patterns, integrating AI for increased efficiency, audits, Content Circle initiatives and more
• Support the Customer Experience, Marketing and Legal teams in optimizing and localizing content like FAQs, chatbot flows, SEO, in-app wording and email/push notifications

Required for your application:

A portfolio with examples of your UX writing/content design skills. We’re looking for app content, website content designs, product marketing campaigns – anything that clearly shows off your love of words in the UX field so we can get a feel for your style.

Job requirements

About you

• You’re a seasoned UX Writer with around 3-5 years’ hands-on experience in UX writing and localization management – you’ve got a solid point-of-view about writing, languages and user experience
• You’re analytical and experimental, using data to back your decisions
• You prioritize your own work autonomously, are eager to collaborate, and actively reach out for support when needed
• You’re comfortable presenting your writing approach to stakeholders and find enjoyment in documenting your thinking, sharing your work, and getting feedback
• You have empathy, an appreciation for humor, and an affinity for the events scene
• You bring strong project management skills and are able to juggle cross-team collaboration with your UX writing workload
• You’ve got experience with tools like Figma, Lokalise, Intercom, ChatGPT and/or other content management and design tools
• You’re based in The Netherlands, are an EU resident, or have an existing visa to work here (a relocation package isn’t available)

Why you’ll love it here

At TicketSwap, you’ll join a creative, international team shaping how millions of fans experience live events. You’ll have the opportunity to:

• Craft meaningful product experiences that help fans buy and sell tickets with confidence
• Turn complex flows into simple, human, and engaging content across our app and website
• Work closely with Designers, Product Managers, Engineers, Researchers and more in cross-functional teams
• See your work live quickly and used by millions of fans worldwide
• Take ownership of your craft, with space to experiment, learn, and improve how we communicate