Global Operations Coordinator

Role Description

As a Global Operations Coordinator, you will be part of Global Operations, acting as an operational enabler for the Accommodation business unit, with a dedicated focus on supporting strategic partners. In this role, you will manage high-volume, process-driven workflows that are critical to the day-to-day functioning of the business. You will serve as a key point of contact for operational requests, ensuring timely, accurate, and compliant execution while maintaining a strong focus on partner impact and experience. Beyond execution, you will contribute to improving processes, supporting the rollout of strategic initiatives, and enabling scalable operational support across teams.

Key Responsibilities and Duties:

• Review and process incoming requests from partners and internal teams, ensuring accuracy and timely handling in line with agreed service levels
• Support the setup and maintenance of accommodation inventory, including properties, room types, pricing, and policies, ensuring all information is accurate and up to date
• Maintain data consistency across systems by updating and aligning key information such as property details, rates, and policies
• Execute operational tasks at scale, including onboarding new properties, updating pricing structures, and applying policy changes using internal tools
• Provide day-to-day operational support for key partner accounts, ensuring requests and updates are handled reliably and on time
• Assist in the rollout of new products and business initiatives by supporting their operational implementation
• Collaborate with stakeholders, communicating clearly and proactively to ensure smooth coordination and issue resolution
• Follow risk and compliance guidelines to ensure all tasks meet required standards
• Identify recurring issues or inefficiencies and flag opportunities for improvement
• Contribute to knowledge sharing within the team to support consistency and high-quality execution

Qualifications & Skills:

• Fluent in English, both written and spoken
• Strong administrative and organizational skills, with high attention to detail
• Effective stakeholder management and communication skills across different functions and seniority levels
• Commercial awareness with a results-driven mindset; strong critical thinking and prioritization capabilities in a fast-paced environment
• Adaptable and open to change, with a proactive and positive attitude
• Self-starter with a strong sense of ownership and accountability
• Technical and analytical affinity (e.g. MySQL, Excel, Google Suite), or willingness to quickly upskill