Senior Tech lead Core Experience platform - Digital Platform

Imagine creating one unified digital foundation that delivers scale, speed, and consistency across all customer segments and channels — from the Rabobank App to global websites and partner channels. In this senior tech leadership role, you lead DevOps teams of around 80 FTE to shape the core that powers millions of daily interactions and ensure that every client experiences the same quality, wherever they meet us. We rely on state-of-the-art technology from leading vendors as well as open-source market standards for web.

You play a pivotal role in unifying experiences, platforms, and capabilities across RBO, RBB, and our global sites. Your mission: enabling standardized personalization, frictionless cross-sell, best-in-class performance, and consistently high customer engagement. With your teams, you build a foundation that accelerates development, strengthens digital coherence, and drives business impact across all channels.

You & your role

You're responsible for the DevOps teams (around 80 FTE) within the area to ensure delivery and continuity of a unified functional foundation used by every digital journey in the bank. You work at the intersection of business, tech, and design — ensuring that our digital channels are consistent, scalable, and ready for the future.

Your decisions directly impact customer perception, app ratings, and engagement levels in both RBO and RBB.

You know how to balance strategic direction with day-to-day operational excellence. You understand how to maximize the value of a shared digital platform and how standardization accelerates the entire organization.

You & your impact

Your work accelerates Rabobank’s digital ambitions. A strong shared foundation means:

• Faster time to market
• Lower lifecycle management effort (reduction in LCM)
• Higher consistency in customer experience
• Improved search performance
• Stronger adherence to enterprise standards
• Higher engagement and activity per client
• Improved uptime and platform performance

You ensure all digital channels benefit from the same high-quality capabilities — enabling teams to deliver faster and more consistently.

Top responsibilities

• Delivery of a unified foundation for all customer journeys across RBO, RBB, and global digital channels
• Manage multi disciplinary teams within the Netherlands, as well as offshore and nearshore
• Ensuring uptime, performance, and stability in a high-availability environment
• Managing OOP/Tech budget ownership for this unified foundation
• Harmonizing experience and architecture across websites, mobile, and shared platform components
• Ensuring standardized and scalable personalization capabilities across channels
• Driving adoption and deep usage of platform capabilities, products, and features across all tribes
• Enabling strong digital engagement and cross-sell (online and offline)
• Safeguarding high app ratings and customer satisfaction levels in RBO and RBB
• Stimulating innovation, simplification, and convergence across digital domains

You & your talent

• WO-level thinking (and education)
• 10+ years of experience in complex IT environments
• Broad experience across IT components, preferably in software development
• Excellent verbal and written communication skills
• Experience with organizational and restructuring challenges
• Experience in vendor management
• Strong organizational awareness and enterprise navigation skills
• Proven experience in change management (stakeholder engagement, culture, and content focus)
• Organizational sensitivity: able to quickly gain deep insight into complex, politically sensitive issues with group-wide impact
• Agile leadership: you understand agility from a management perspective

Requirement

To be considered for this position, you must be located in the Netherlands and have the legal right to work in the Netherlands. We are unable to consider candidates requiring relocation from another country.