Customer Care Specialist - Sea Logistics Reefer Import

Chez Kuehne+Nagel, vous jouez un rôle clé dans l’optimisation des processus et dans la fluidité des expéditions. Votre travail contribue aussi à des livraisons essentielles, des médicaments vitaux aux éoliennes et semi-conducteurs.

Au sein de notre bureau de Rotterdam, vous jouerez un rôle central pour assurer des opérations d’importation fluides pour nos clients Reefer. En tant que lien entre les clients, les transporteurs et les équipes internes, vous garantirez un service fiable et de haute qualité sur l’ensemble de la chaîne logistique. Si vous êtes passionné(e) par la Sea Logistics, ce poste vous offre l’opportunité de façonner chaque jour une excellente expérience client.

Customer Care Specialist - Sea Logistics Reefer Import

How you create impact

• Independently manage all customer communication and handle the complete import process for reefer cargo
• Arrange pre-alerts, customs clearance, gas measurements, on-carriage deliveries, and coordinate billing instructions
• Communicate closely with customers, shipping lines, trucking partners, and internal departments
• Proactively monitor operational performance and customer KPIs, continuously identifying and driving improvements
• Ensure efficient, accurate administrative processes and prevent errors through structured, detail-oriented work
• Orchestrate the entire import process to guarantee smooth, timely handover of containers to customers

What we would like you to bring

• A background in freight forwarding or similar, ideally in Sea Logistics
• Experience with reefer cargo is highly beneficial
• Strong attention to detail, excellent organizational skills, and the ability to prioritize effectively
• A customer-oriented mindset and the willingness to act proactively and fast in a dynamic environment
• Flexibility and the ability to stay focused under pressure
• Fluency in English; Dutch is a strong plus

What's in it for you

• Competitive salary, commuting allowance, and holiday allowance
• Predictable working hours with the flexibility to work from home 1 day per week
• Good pension scheme
• 24 vacation days + 3.5 atv days
• One year contract with prospect of permanent employment
• Development opportunities via our internal learning platform

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference.

mascha.eichhorn@kuehne-nagel.com