IT Business Partner, CRM

Job description

Why we are here

Tony’s Chocolonely is committed to ending exploitation in cocoa. We are an impact company that makes chocolate, not a chocolate company that makes impact. With incredibly tasty chocolate, we lead by example, demonstrating that ethical practices and success can go hand in hand. Through Tony's Open Chain (TOC), mission allies like Albert Heijn, Ben & Jerry's, Jokolade, and Aldi have embraced a fairer, more transparent supply chain for their chocolate too.

What you will do

You’ll be the strategic IT Business Partner* for our Sales, Product, and Quality teams, helping them turn big ambitions into smart, scalable IT solutions. You’ll challenge business priorities, translate them into a clear technical roadmap, and make sure everything aligns with Tony’s overall IT direction. You will be the IT Product Owner for Hubspot, Specright, House of Wizdom, and other smaller applications. Your main scope for the first year will be focused on the implementation and adoption of HubSpot across teams, bringing all stakeholders together, challenging vendors and ensuring we land processes that work for Tony’s. You’ll manage the backlog, balance dependencies, and keep our IT landscape running smoothly and future‑ready. And yes -budgets, timelines, and value delivery are firmly in your hands.

All wrapped up

• Build and maintain a world‑class IT landscape for Sales, Product, and Quality teams.
• Lead the HubSpot implementation end‑to‑end: alignment, onboarding, adoption, and continuous improvement.
• Shape and maintain a technical & functional roadmap that reflects business priorities and IT goals.
• Lead the delivery of the roadmap for House of Wizdom and Specright together with our partners.
• Manage and prioritize the backlog to ensure sprint‑ready, value‑driving work.
• Monitor and manage the annual IT budget, ensuring smart spending and business value.
• Help prepare and update IT SteerCo for CRM implementation project, ensuring clear decisions and transparent progress.

Job requirements

Our new flavor:

• You bring proven CRM expertise - ideally HubSpot (Salesforce is fine, too!) - and hands‑on experience leading implementations.
• You effortlessly translate business needs into scalable IT solutions with clear processes.
• You connect people, build alignment, and guide stakeholders through change (even when opinions differ).
• You turn complex tech into simple “everyone‑gets‑it” language and run great workshops.
• You understand Sales, Product Development, and Quality workflows and how tech can elevate them.
• We are all about being more in person than apart; this means we offer flexibility but see each other in the office on average 3 days a week. More is fine too!
• Believe wholeheartedly in Tony’s purpose. You live our core values: outspoken, in it together, entrepreneurial, raise the bar and makes you smile.

Our benefits (the icing on the cake)

At Tony's you will get the opportunity to be part of something extraordinary; first and foremost, by making real impact in the world but also enjoying the nice benefits we provide as you help us succeed. We’re dedicated to enabling all Tonys to grow and develop their careers and therefore we offer training programs, regular feedback cycles, coaching and a generous L&D budget. We also offer a wide range of additional benefits, including a luxurious vegetarian lunch, company bonus, minimum of 28 holidays, inspirational team updates, unforgettable events and unlimited chocolate. But we also know chocolate won’t cover the bills, so we’ve made sure your salary is just as rewarding, for this role that means a salary between EUR 65-81k on a yearly basis, including holiday pay.