Head of HR Shared Services

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

Would you like to work for one of the World's largest banks in an exciting, dynamic and international environment?

We are currently recruiting for a Head of HR Shared Services in MUFG Bank Europe within our Human Resources Department in Amsterdam.

MUFG Bank Europe N.V. (MBE) is a fully-owned subsidiary of Mitsubishi UFJ Financial Group (MUFG), one of the largest ranked Financial Groups in the world in terms of assets. A world-class set of businesses and more than 180,000 employees in 50 markets. MUFG offers stability in an ever-changing market, providing services to high-profile clients worldwide.

At MBE we are committed to contributing to a more sustainable future. Thus, we will encourage you to embed environmental, social & governance (ESG) factors in your everyday work and in our culture.

The MBE subsidiary based in The Netherlands is a network of branches (Germany Branch (Dusseldorf, Hamburg, Frankfurt, Munich), Spain Branch (Madrid, Barcelona), Belgium Branch (Brussels), Austria Branch (Vienna)), managed from Amsterdam.

Function positioning

• Reporting to Head of Human Resources EU and Regional Head of HR Shared Services EMEA
• Direct reports: approx. 5

The role includes the following:

Essential Functions*

• Lead, manage and develop the Payroll and HR Operations teams to achieve their goal of being a trusted and knowledgeable team
• Act as the first point of contact for HR Shared Services support and be responsible for establishing and preserving strong relationships with internal clients and external parties, providing accurate and timely customer service
• Responsible for delivering quality HR Shared Service support and advice to all MUFG employees and HR in a growing EU market
• Act as a senior subject matter expert and main point of contact for MBE HR and payroll operational matters
• Responsible for managing the resolution of customer issues and requests in the case management system (CMT), within agreed SLAs, working within the wider HR team on more complex matters that fall within the remit of the HR Shared Services team
• Responsible for implementing global/regional projects aimed at improving and standardizing operational processes
• Responsible and accountable for ensuring HR Shared Services processes are compliant with all regulatory, policy and legislative requirements, and support the delivery of SOX controls which fall within the HR remit
• Responsible for coaching and supporting managers across the business to resolve routine queries, with support on escalated cases from within the HR Shared Services team where required
• Responsible for acting as the escalation point for complex Payroll and HR Operations
• Ensure delivery of internal and external audits relating to Payroll and HR Operations, and responsible for relevant remediation activities
• Act as key liaison for HR on Payroll and HR Operations matters
• Oversee outsourcing management with the Company’s Global Mobility service providers and EMEA team
• Be accountable for suggesting, designing and implementing process improvements and efficiencies for the HR Shared Services team to improve working practices, ensuring regional/global framework alignment; design creative solutions that contribute to achieving MUFG’s vision and strategy

In order to be successful in the role, you will need the following:

Skills and experience

• Experience in managing a team within a shared services environment, preferably within financial services or another regulated sector
• Experience working in an international (matrix) organization, managing teams and stakeholders in different locations
• Strong stakeholder management skills, demonstrated ability to establish and utilize a network of effective relationships within a global setting
• Ability to communicate effectively, informatively and with sensitivity, with a wide range of employees to maintain confidentiality and inspire trust
• Broad knowledge and understanding of employment legislation and payroll
• High level of literacy and numeracy sufficient to undertake complex letter writing and reports, statistical analysis of performance data and complex calculations

Personal requirements

Integrity and Responsibility

• Balance Risk with Opportunity
• Customer Focus
• Demonstrate Global Perspective

Professionalism and Teamwork

• Drive For Results
• Collaborate and Build Partnerships
• Communicate Effectively and Professionally

Challenge Ourselves To Grow

• Influence and Inspire Others
• Lead Change & Seek Continuous Improvement
• Think Strategically
• Manage and Develop Talent

What do we have to offer:

We offer you a role in one of the largest banks of the world in a growing and international environment. You have various opportunities to develop yourself and we will support you with that by offering various training and development possibilities.

• We take into account your home situation and your ambitions and help you to balance work and private life
• Monthly team events
• To work in an ambitious, international environment with colleagues from different countries and cultures, who strive for the best

Besides that we will offer you:

• Gross salary based on experience and consistent with the market
• 8% holiday allowance and 13th month payment
• 30 vacation days per year. Optionally you can buy 15 additional days
• Commuting allowance based on annual public transport 2nd class, most economical way, or € 0,21 per km with a max of 75km one way
• €5,00 net remote working compensation per day, with a maximum of €60,00 per month
• Possibility to order a mobile phone (up to €800,-)
• Possibility to order Office Equipment’s for the home office (up to €500,-)
• Remote Working Policy i.e. Working From Home (WFH) and Remote Working in another Country
• Bicycle plan (fiscal benefit)
• Company fitness (fiscal benefit)
• Mental health workshops and budget for external courses (i.e. Dutch language classes)
• Employee contribution towards Pension insurance (max 5%, currently 2%); our pension scheme is based on a defined contribution scheme
• Training & development possibilities paid by the bank
• Health insurance: Collective premiums offered, for own expense

Additional information

The role is based in the Netherlands. All candidates need to be willing to relocate to the Netherlands. Internal employees will be supported in case of relocation.

We are open to considering flexible working requests in line with organisational requirements.