Customer Success Manager - DACH

Customer Success Manager - DACH

📍This is a hybrid position based at our HQ in Eindhoven (1-3x per week at the office)

This Is What You Say at Parties 👋

We’re Sendcloud – Europe’s #1 shipping platform for e-commerce. We help online retailers, marketplaces, and fulfillment companies scale their operations and deliver standout shipping experiences. Over 25,000 e-commerce businesses trust us to simplify and supercharge their shipping. And we’re just getting started.

About the Role 💼

We’re on the lookout for a proactive and collaborative Junior Customer Success Manager to join our growing Customer Success team. Your mission? To ensure our German and Austrian customers get off to the best possible start with Sendcloud and drive real, measurable impact during their first six months.

You’ll act as both a product expert and opportunity hunter—removing friction, unlocking features, and creating pathways for success. You’ll work cross-functionally with Marketing, Sales, Customer Service, and Product to ensure that our customers (and our CSM team!) are fully enabled to succeed.

What You’ll Be Doing 🧐

• Enable and activate new customers during their critical first six months, ensuring smooth onboarding and product adoption. Provide excellent onboarding through calls, meetings, e-mails or onsite visits.

• Proactively identify growth opportunities and surface them to our commercially focused team for follow-up.

• Serve as a key connector across teams:

• With Sales: ensure seamless onboarding and customer handover.

• With Marketing: provide customer feedback, support campaigns, launch new features, and host webinars.

• With Customer Support: step in on escalations involving feature enablement or complex setups.

• With Product: be the voice of the customer—relay insights and feedback, support feature releases, and shape roadmap decisions.

What We’re Looking For 💗

• Bachelor's degree

• 2+ years of relevant experience in logistics, supply chain, SaaS, or e-commerce

• A passion for customer success with strong relationship-building skills

• Commercially driven mindset—experience with upsell, renewals, or opportunity spotting

• Comfortable navigating complex setups and cross-functional challenges

• Fluent in German and English

• You’re based in (or willing to relocate to) the Netherlands and eligible to work here

You live by our core values:

• 💩 No bullshit: Honest, transparent, and real—even when it’s tough.

• 🎯 Grow & Win: Always learning, always improving.

• 🎠 Have fun: Be yourself and enjoy the ride with a team that’s got your back.

Benefits 🎉

• A flexible hybrid working model and a dedicated 500€ budget to set up your home office 🏠

• A good base salary that grows with the company and your accomplishments

• An additional bonus agreement based on team performance

• After 3 years of employment, you get a sabbatical of 4 weeks from us

• Keep growing with a study budget of €2000,- per year!

• Stay fit in our Sendcloud gym and weekly bootcamp sessions!

• Pension scheme

• Discount on health insurance

• Access to many different discount programs, shop til you drop! 🛍

We want our people to be and become the best version of themselves.
That’s why we offer you an awesome perks and benefits package to enjoy on—and off—the job.