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BT Global Services
We're a global company with over 89,000 employees and operations in over 170 countries worldwide. And to keep our millions of customers happy, our business activities are pretty wide-ranging too. ...89000NLAmsterdamAmsterdam
  1. About BT Global Services

    We're a global company with over 89,000 employees and operations in over 170 countries worldwide. And to keep our millions of customers happy, our business activities are pretty wide-ranging too. Internet and broadband is big for us, but we're a major player in networked IT services as well.

    Our values
    We've updated our BT values. We've developed the new ones through conversations with BT people across world. They described what it feels like on our best days, and how they would like everyone in BT to work together.

    Customer - We are here for our customers - We're committed to making things better for our customers - by providing the vital services they rely on and finding new ways to improve their lives and businesses. We're knowledgeable, professional, dependable and easy to do business with. If things go wrong, we take responsibility for putting them right.

    Team - We help each other achieve more - We are one team and never let a colleague fail. We focus on shared goals and bring BT together for our customers, even when we're in different parts of the business or on different sides of the globe. We give feedback, coach and learn. We say thank you for a job well done.

    Honesty - We are honest and respectful - We speak honestly and listen. We show respect to colleagues and customers. We care about making BT better and stronger, challenging ourselves to get to the heart of things. We enjoy working in a diverse organisation and benefit from looking at things in different ways.

    Change - We all make change happen - Our industry changes quickly and so do we. We improve what we do for customers and BT by thinking big, starting small and moving fast. We anticipate the future, and each year aim to be better than last.

    Pride - We are proud to make a difference - We believe BT isn't just another business. We make a real difference through our services and our role in the communities where we operate. We're all ambassadors for BT. Every one of us helps to keep BT strong, by acting with integrity and living our values. We make BT a place where we're proud to work.

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  3. The Graduate Programme

    You'll spend two years doing a rotational role, which will give you the chance to experience different areas and build a clearer picture of where you want to take your career. Here's a snapshot of what you could experience:

    Project Management
    This could involve developing contracts for our major corporate suppliers or bringing new products and services to market. You'll develop your leadership skills and the ability to balance the competing demands of time, cost, quality, and customer satisfaction.

    Business Improvement
    In helping to implement change across our business, you'll need to understand the impact that technology can have on a business, develop a broad, yet in-depth knowledge of BT, have a strong problem-solving ability, and an eye for detail.

    Business Consultancy
    You'll be helping our corporate customers manage strategic business change from the redesign of their business processes to finding ways to improve the way they work. You'll need to be confident, adaptable, and have excellent communication and influencing skills.

    Client Engagement
    Covering the whole client life-cycle from initial contact through to delivery, it's all about enriching our face-to-face relationships with our largest customers. You'll need strong communication skills, commercial awareness and be passionate about improving the end-to-end service to our customers.

  4. What We Look For

    Our entry criteria vary depending on which country you are applying for. See the Apply section for more details. There are also a number of qualities we look for in our graduates:

    Our business revolves around people. It's crucial to BT that we all keep our promises.

    True leaders know how to inspire,support people and make sound decisions. So we're looking for inner strength, confidence and good judgement.

    Team spirit
    Teamwork is part of everyday life at BT. You'll need to work really well with others.

    Customers, suppliers or colleagues - whoever you're working with you'll need to be great at making complex and technical information clear.

    The projects you'll be working on will be complicated. You'll need a lot of self-discipline, have to learn on the job, and meet tight deadlines.

    BT needs new ideas to stay fresh. We're looking for people with imagination to help us keep evolving.

    We're looking for people who relish a challenge, and believe in being the best at whatever they do.

  5. Application Process

    We want to make sure we take on the right people so our recruitment process is rigorous. Here's an overview of what you can expect.

    Before you begin your application, we'll ask a series of questions to make sure we're right for each other.

    Application Form
    Fill in our online application form and submit your CV. We'll be looking for evidence that you are suitable for life at BT.

    Online Tests
    If we like your application, we'll invite you to do some online tests.

    Telephone Interview
    If you do well on the tests, we'll talk to you to check you have the right personality and knowledge.

    Assessment Centre
    If the telephone interview goes well, we'll invite you to assessment centre.

    We'll contact you a few days after your assessment.

    Ready? Fill in our online application form.

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