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Supervisor, Data Center Customer Operations
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Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe.
Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers.
Job Summary
Provides immediate supervision to a unit or group of employees. Assigns tasks and monitors work at frequent intervals in a data center. Maintains schedules and workflow of the team.
Responsibilities
Leadership
- Provides immediate supervision to a unit or group of employees
- Assigns, instructs, and supervises the team
- Plans core duties for the team to complete
- Ability to manage and supervise a project team
- Manages personnel compared to workload (could include support from other data centers)
- Ensures staff are fully trained on current functional operational procedures, ticketing system operational procedures, and safety; ensures full compliance with quality assurance program
Systems Support
- Troubleshooting and fault resolution of reported/detected faults by investigating the issue, identifying the cause and implementing the required fix
- Summarizes the findings during the troubleshooting and produces Incident Reports for the customer
- Performs troubleshooting and supports customers
Installation
- Understands customer cabling requirements, performs site surveys, provides cost estimates to Sales and installation of new cables
- Performs testing of cables before handing to customer
Vendor Management
- Manages, briefs, and instructs vendors for installation, testing, and labeling
Maintenance
- Performs preventive maintenance to data center equipment to prevent faults from occurring
Project Management
- Handles multiple projects and assists in designating work to team
Technical Expertise
- Extensive knowledge in network and equipment platforms, systems, circuits and telecom
Qualifications
Typically requires a minimum of 5 years of related experience with a Bachelor’s degree, or equivalent work experience
Equinix is the world’s digital infrastructure company. We interconnect industry-leading organizations such as finance, manufacturing, retail, government, healthcare and education across a digital-first world.
When Equinix was first established in California in 1998, our vision was to create a place where the information-driven world could grow and thrive. Since that time, we have evolved and grown, and today, our global footprint spans 260 data centers across 33 countries on 6 continents.
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