Service Solution Architect

Service Solution Architect

Job Description

Our warehouse automation systems keep global supply chains moving. At Vanderlande, you will take ownership of the solutions that make it all work; delivering real impact in a fast-moving, high-tech environment.

You will take ownership of complete customer IT/OT solutions, act as the technical point of contact and ensure seamless performance across the customer lifecycle. If you are energized by problem-solving, collaboration, and hands-on system delivery, this is your opportunity to grow and make a global impact.

Your responsibilities

As a Service Solution Architect, you are the technical lead for the IT/OT solution delivered to your assigned customer accounts. You work across various technologies – not on isolated products, but on the full integrated solution running operations on customer sites.

You will:

• Have a “helicopter” overview
• Oversee major incident, problem, and change management.
• Coordinate with internal teams and customers to align technical delivery with business expectations.
• Translate customer needs into technical improvements and operational advice.
• Drive system optimizations and improvements.
• Take ownership of testing and documentation to ensure high quality delivery.

Who you are

You are architectural and technically skilled, customer-oriented and solution-focused professional who thrives on complexity.

We are looking for someone with:

• 5+ years of experience in IT roles with customer interaction (e.g. system integration, testing, infrastructure, or software delivery in business-critical environments.
• A bachelor’s degree in a technical field like IT, Computer Science, Systems Engineering, Mechatronics, Robotics, or a related/similar technical field.
• Fluent in English (Dutch is a plus).
• Ability to perform well under pressure (e.g. during escalations or major incidents), set priorities, and manage time effectively.
• A sharp, analytical mindset, you mainly work on the big picture, while getting detail-oriented when needed.
• A working knowledge of IT Service Management frameworks. ITIL4 certification is a plus.
• Strong communication and stakeholder management skills.
• Overall knowledge regarding: (not all needs to be known from the start, topics can still be trained)

Overall knowledge regarding

• OT: e.g. PLC, barcode scanners, SCADA
• IT Infrastructure: e.g. server & virtualization, networking (VLAN, firewall, etc.), database, cyber security awareness
• IT Software: e.g. system messaging & communication, WCS/WMS knowledge, Identity Access Management, logging analysis, data analysis tools
• Release management, ability to determine which releases to bring to a customer
• Risk management

• Willingness to travel (~10-20%, both domestic and international).

What we offer

In this dynamic and responsible role, you will join an international team that values growth, ownership, and impact. You will have the freedom to develop your skills while contributing to some of the world’s most advanced and complex automation systems.

On top of your fixed salary, you will receive the following secondary benefits:

• 40 vacation days (20 statutory + 20 flexible).
• Flexible working hours.
• A hybrid workplace (40% working from home and 60% in the office).
• Commuting allowance, including full reimbursement of travel by public transport.
• Collective pension scheme and discount on health insurance.
• On-site company health centers with a gym, physiotherapists, and occupational therapists.
• Vanderlande Academy and training facilities to boost your skills.
• A variety in Vanderlande Network communities and initiatives.
• And a great company restaurant and coffee bar with barista.

Your department

You will join the IT Services department within IT Delivery. The department consists of IT service consultancy, IT architecture, IT project management and IT service management. Together, we ensure our customers’ systems remain reliable, scalable, and fit-for-purpose throughout their lifecycle.