Renewal Manager I

Renewal Manager I at Meltwater!

We're actively seeking skilled professionals to join our accomplished team and contribute significantly to the continued success and satisfaction of our valued clients.

• Location: Amsterdam, Netherlands
• Singel 250, 1016 AB Amsterdam
• Able to work hybrid, 4 days a week in the office

As a Renewals Manager, your primary objective will be to drive on-time renewal revenue for extended periods, ensuring the seamless continuation of our partnerships with clients. Collaborating closely with our extended customer success and account teams, you'll work to maximize the value provided to customers. This entails building strong relationships and leveraging Meltwater's resources, including contract best practices, support services, new release information, and events, all aimed at ensuring customer success with the Meltwater software.

Meltwater isn't just about work; it's a pathway to personal and professional evolution. Here, you'll immerse yourself in an ecosystem that cultivates your skills, promotes mentorship, and advocates for inclusive leadership. Engage with an experienced renewals team and accomplished leaders who stand ready to support you at every turn.

What You'll Do:

• Lead initiatives to drive on-time renewal revenue, collaborating with account teams to maximize customer value
• Proactively build relationships with customers and ensure they're aware of and using Meltwater's resources effectively
• Manage the transactional side of renewals, including processing transactions and overseeing contract execution
• Identify upcoming renewals and maintain accurate account data in the CRM
• Develop quotes and handle the administrative work involved in executing renewal contracts
• Identify, negotiate, and secure upgrades on legacy agreements to align with current pricing
• Communicate renewal options clearly to customers and flag completed or at-risk renewals to internal stakeholders

What You'll Bring

• Bachelor's degree preferred
• 2+ years of experience in renewals or customer success, ideally in software or SaaS (preferred but not mandatory).
• Strong organizational skills with a sharp eye for data accuracy and detail
• Customer-centric approach, comfortable engaging directly with customers and addressing their concerns
• Proactive in flagging upcoming renewals and potential issues before they escalate
• Clear communicator, able to explain renewal options and collaborate effectively with Account Managers
• Comfortable handling customer pushback with professionalism and tact
• Proficient with CRM systems, keeping records accurate and current
• Excellent written and verbal communication in English
• Legally authorised to work in The Netherlands

What We Offer:

• Enjoy flexible paid time off options for enhanced work-life balance
• Enjoy an 8% holiday allowance on your total earnings, encompassing bonuses and commissions, to enhance your overall compensation package.
• Stay fit conveniently with reduced gym membership fees within our office building, promoting a healthy work-life balance for all employees.
• Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
• Energetic work environment with a hybrid work style, providing the balance you need
• Benefit from our family leave program, which grows with your tenure at Meltwater.
• Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.

At Meltwater, we believe that when you have the right people in the right environment, great things happen.

Our best-in-class technology empowers our 27,000 customers around the world to make better business decisions through data. But we can’t do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers.

Our award-winning global culture drives everything we do and creates an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other’s successes along the way.

We’re proud of our diverse team of 2,200+ employees in 50 locations across 25 countries around the world. No matter where you are, you’ll work with people who care about your success and get the support you need to unlock new heights in your career.