Event Management Team Lead - Dutch speaking

Role Summary

Event Management Team Lead - Dutch speaking

• Country: Netherlands
• Job City: Rotterdam
• Job Type: Employee
• Job Sub Type: Fixed Term (Fixed Term)
• Webcast, virtual, hybrid and studio formats
• Remote, onsite, hybrid and studio formats

Euronext Corporate Solutions, part of Euronext Group, delivers innovative solutions that help organisations connect more effectively with their stakeholders.

Within Euronext Corporate Solutions, the EngageStream team specializes in the delivery of high-quality webcast, virtual and hybrid event solutions. EngageStream combines leading technology, audiovisual expertise and event management services to help clients deliver impactful communications to investors, employees, customers and other key stakeholders.

From earnings presentations and Capital Markets Days to internal communications, ESG updates and large-scale corporate events, EngageStream provides end-to-end support covering event consulting, production, streaming technology and audience engagement.

As a successful Webcast Operations Team Lead, you will manage a portfolio of strategic clients while leading a local team of Webcast Technicians and Event Managers. Acting as a trusted advisor to clients and a key partner to technical teams, you will oversee the successful delivery of webcast, virtual, hybrid and studio-based events, ensuring operational excellence, customer satisfaction and continuous improvement. You will also be responsible for the readiness of our in-house studio facilities and contribute to the evolution of webcast production best practices.

You will work closely with internal and external stakeholders across the Netherlands to support business growth, customer satisfaction and the continuous evolution of our webcast and virtual event offering.

Key Accountabilities

1. Webcast Production and Technical Delivery (40%)

• Be the go-to person on all Event Management and webcast production topics within the Netherlands, for both internal and external stakeholders
• Prepare and operate all technical aspects of scheduled webcast events, ensuring reliable streaming, platform configuration and content delivery
• Manage streaming protocols, network connectivity requirements and platform integrations as required by each event
• Rapidly identify, troubleshoot and resolve technical issues during live events to maintain a high-quality experience for clients and participants
• Act as a trusted technical advisor for clients and internal sales teams, helping translate communication objectives into impactful digital event experiences and production requirements, while supporting the technical preparation and delivery of webcast events
• Work closely with internal production teams, freelancers and external partners to ensure the successful delivery of webcast and event projects across remote, onsite, hybrid and studio formats
• Oversee the operational readiness and continuous improvement of the in-house studio and partner studios, ensuring equipment, processes and resources are prepared for client productions

2. Client Management and Event Consulting (30%)

• Manage a portfolio of key clients and act as a trusted advisor throughout the event lifecycle, building strong relationships with stakeholders and C-level executives
• Advise clients on event formats, webcast best practices and technical solutions, ensuring that business requirements are translated into effective operational and technical setups
• Manage and coordinate internal and external suppliers, including improvements, budget and quality control

3. Team Leadership and Operational Excellence (30%)

• Lead and develop a local team of 2 Webcast Technicians and 2 Event Managers, overseeing resource planning, performance management and team development
• Ensure effective collaboration between Event Managers and Webcast Technicians to deliver a seamless client experience and high-quality event productions
• Drive process improvements and operational excellence across the team
• Coordinate and communicate on local activities across Euronext Corporate Solutions and with key stakeholders across the Euronext Group
• Identify new market developments and lead internal change within the team
• Work on specific projects at group and local level

Responsibility allocations are indicative and should be viewed as flexible, evolving in line with business needs and priorities.

Profile

1. Technical and Webcast Expertise

• At least 4 years of experience in event management, webcast production or digital events-related role
• Strong experience dealing with corporate clients, stakeholders and C-level executives
• Good understanding of streaming workflows, webcast platforms, network connectivity and live event production environments
• Ability to translate client requirements into effective technical and operational webcast solutions
• Experience working with technical teams, production environments or audiovisual solutions
• Strong problem-solving skills and ability to remain calm under pressure during live events

2. Client and Stakeholder Management

• Client-oriented and able to deliver high standards of service
• Excellent communication, stakeholder management and organizational skills
• Customer-focused, proactive and solution-oriented mindset
• Ability to manage multiple priorities simultaneously while maintaining attention to detail
• Adaptable and able to maintain a clear overview across multiple projects and stakeholders

3. Leadership and Team Development

• Experience managing and developing teams within a fast-paced, client-facing environment
• Ability to act as a senior point of escalation for operational and technical matters across the team
• Experience coaching and supporting both technical and client-facing team members in the delivery of complex webcast and live event projects
• Strong ability to prioritize workloads, coordinate resources and ensure consistent service quality across multiple projects and team members
• Fluent in both Dutch and English