Program Manager

Launch customers successfully. Build trusted relationships. Help them grow.

Your opportunity

Nexus Grid creates value when customers use its insights confidently in their daily work. In this early-career role, you connect with the product, the implementation team, and the customer. You coordinate onboarding and rollout activities, guide customers through their first steps, and help them expand the way they use the solution.

You are not a traditional project manager. You are a customer-facing coordinator and trusted advisor who keeps implementation moving while building adoption, confidence, and long-term value.

What you will do

• Coordinate customer onboarding from kick-off and readiness checks to training, commissioning, acceptance and handover.
• Deliver implementation projects by aligning scope, actions, milestones and stakeholders with support from technical specialists.
• Act as a trusted advisor during rollout, translating customer needs into practical next steps and clear product guidance.
• Drive product adoption by helping users understand the insights and relevant operating processes.
• Keep progress visible through practical planning, action tracking, risk follow-up, and concise customer communication.
• Capture feedback and turn customer lessons into improvements for the product, onboarding journey, and playbooks.

What success looks like

• Customers have a clear, professional onboarding experience and know what happens next.
• Implementation milestones are coordinated and completed with strong stakeholder alignment.
• Users become confident in applying Smart Cable Guard insights in their work.
• Customer feedback is captured, followed up, and translated into improvement or growth opportunities.

You will enjoy this role if you...

• Like to work hybrid and weekly attend the Arnhem office,
• like working with customers and technology
• take ownership and bring structure
• communicate clearly with technical and non-technical people
• are curious and learn quickly
• enjoy turning a product into customer value

Potential growth path for you

Potential progression includes Customer Success Manager, Technical Account Manager or Implementation Lead, depending on performance and business needs.

What you bring

Essential

• A completed university degree, for example in engineering, technology, business, innovation management or a related field.
• Graduate or early-career professional, ideally with internship, traineeship or first work experience in a technical or customer-facing environment.
• Strong communication and relationship-building skills in English; Dutch is a strong advantage.
• A structured, proactive approach and the confidence to coordinate actions across different stakeholders.
• Interest in energy networks, monitoring technology, digital solutions and customer success.
• Willingness to travel to customer locations and learn through customer facing exposure.

Valuable, but you can learn it here

• Experience with onboarding, implementation, customer success, consulting, or project coordination.
• Basic understanding of medium-voltage networks, cable systems, asset management, or condition monitoring.
• Experience customer training, workshops, or product demonstrations.
• Familiarity with implementation planning, action logs, risk tracking, or stakeholder reporting.
• Awareness of HSE practices in industrial or utility environments.

Why join Nexus Grid

• Work at the intersection of AI technology, customer relationships, energy technology, and real-world implementation.
• Build broad experience quickly through customer contact, product learning, and cross-functional teamwork.
• See the direct impact of your work as customers adopt the solution and improve how they manage cable reliability.
• Shape a developing customer onboarding approach and grow with the role.