Repairs Coordinator (f/m/d) - temporary contract

The Repairs Coordinator (f/m/d) - temporary contract ensures smooth operations across Patagonia’s European repair network by managing workflows, documentation, and relationships that enable timely, cost-effective, and high-quality repairs. The role contributes to Patagonia’s repairs & circularity goals by promoting product longevity and responsible practices, while collaborating with repair centers, retail teams, logistics, and marketing to improve service consistency and operational efficiency.

• Location: Amsterdam, Office
• Contract duration: until June 15th, 2028
• Hybrid: Working from home for maximum 3 days per week
• Reports to: Circularity and Quality Manager
• Direct Reports: 0

Your Role

Your Main Tasks

• Repair Center Coordination. Maintain strong relationships with external repair centers across Europe by aligning on throughput expectations, service quality, and operational standards. Monitor performance and ensure consistent execution of Patagonia’s repair processes.
• Support the GRSM (Global Repair System Management) project manager into Repair center network roll-out plan.
• Repair process integration. Represent repair operations in the GRSM project by contributing to user stories and system requirements. Ensure repair workflows are accurately reflected in future tools.
• Documentation and training. Create and maintain technical guides, SOPs, and training materials for retail stores, repair centers and to internals teams. Ensure documentation is applied consistently and reflects current best practices in responsible product care.
• Cross-functional communication. Coordinate with relevant team to align repair messaging and service planning. Ensure communication reflects operational realities and supports Patagonia’s Repair & circularity goals.
• Wholesale repair. Base on Patagonia’s reseller that want to offer repairs in-store, investigate operational solutions and evaluate feasibility, risk and financials implications.
• Trims management. Manage Trim supply, order management, inventory and be part of any improvement to scale trims operations.

What we’re looking for

• An inclusive mindset
• Saas, or related software systems work experience
• Experience managing external vendors and system integrations
• Proven ability to lead special projects and deliver results. Change management experience and ability to lead 3rd parties through transitions
• Advanced proficiency in Microsoft Excel and Office Suite
• Fluent in English; additional European languages are a plus
• Good understanding of repair operations and partner coordination, applied to manage relationships with external repair centers and ensure consistent service quality across the European network
• Good understanding of technical documentation and training development, used to create and maintain SOPs and guides that support process consistency and knowledge sharing across teams.
• Good understanding of operational process design, applied to contribute to system development projects by translating repair workflows into clear requirements and user stories
• Good understanding of cross-functional collaboration, used to align repair operations with retail, logistics, marketing, and circularity teams, ensuring shared understanding and coordinated execution
• Good understanding of problem-solving and continuous improvement, applied to identify operational challenges, propose practical solutions, and improve efficiency and cost-effectiveness in repair processes
• Experience in reverse logistics is preferred
• Strong connection to Patagonia’s sports, values, and purpose

What we offer

Our offers are based on relevant experience and skills, allowing us to ensure internal equity and consistency across the team.

Every offer we make is carefully reviewed by our People + Culture team. To avoid creating or reinforcing pay gaps, we do not base our offers on a candidate’s previous salary, salary expectations, or negotiation skills

We offer the following benefits:

• 25 days holidays per year (pro-rated if you work part-time)
• Pension scheme with 24.75% contribution (17.25% paid by employer and 7.5% paid by employee) enhanced with secondary pension scheme subject to eligibility criteria
• 40 EUR (net) WFH allowance paid monthly (pro-rated if you work part-time)
• Reimbursement of public transportation when commuting to the office
• Onsite catered lunches available 4 days per week (Monday, Tuesday, Wednesday, and Thursday) for an employee contribution of EUR 4 per meal
• Company laptop and mobile phone if needed for your role