Learning Operations Specialist

Discover a world where learning empowers our shop teams to grow and shine. In Retail Training Operations, we create engaging learning experiences that help our colleagues succeed and elevate the experience of every Rituals customer.

• CHO Keizersgracht Amsterdam
• 40 hours
• We believe in the value of in-person collaboration and teamwork. Therefore, we work predominantly from the office.

Share your talents

You are all about enabling learning at scale

Do you get energy from creating structure, simplifying processes and improving the way people learn? Are you passionate about learning technology and do you enjoy balancing operational excellence with continuous improvement? Then this could be your next challenge.

At Rituals, continuous learning is an essential part of our culture. We believe that every employee should have access to learning experiences that help them grow professionally and personally. To support this, we are continuously evolving our learning ecosystem, technologies, and ways of working.

As a Learning Operations Specialist within the Learning Design & Operations team, you play a key role in ensuring our learning platforms, tools, processes and reporting support the needs of the business today and tomorrow. You help create a seamless user experience while supporting the growth of our global Retail learning landscape.

You combine operational excellence with a continuous improvement mindset. While ensuring our learning platforms run smoothly, you also identify opportunities to optimize processes, improve reporting, enhance adoption and support future developments across our learning technology ecosystem.

In this role, you will:

Learning setup & Operations

• Support the day-to-day management and administration of our Learning Management System set-up and related learning technologies in liaison with our HR and Tech & Data teams.
• Manage courses, learning journeys, sessions, audiences, user access, permissions and platform configuration.
• Ensure learning content is correctly published, maintained and accessible for all target audiences.
• Maintain operational processes, governance and documentation to ensure consistency across markets.
• Support new market launches, audience differentiation and platform implementations.
• Identify opportunities to optimize learning operations, simplify processes and improve user experience.
• Support platform enhancements, releases, roadmap initiatives, implementations and testing activities.
• Gather feedback from users and stakeholders and translate findings into actionable recommendations.
• Support relationships with external learning technology vendors, monitor service quality and platform performance, and help evaluate new tools and technologies that support our learning strategy.
• Stay informed on learning technology trends and best practices and proactively share ideas with the team.

User Support & Stakeholder Management

• Act as a key contact for local training teams and business stakeholders regarding learning platform questions and requests.
• Coordinate issue resolution with Tech & Data teams and external vendors.
• Support training and onboarding of power users and local learning teams.
• Build strong relationships with internal stakeholders to understand needs and identify improvement opportunities.

Reporting & Learning Insights

• Support the collection, analysis and reporting of learning data and platform metrics.
• Create and maintain recurring reports on learner engagement, completion rates and platform usage.
• Generate insights that contribute to measuring learning effectiveness and business impact.
• Identify trends and opportunities to improve learner adoption and experience.

Bring all of you

You are organized, proactive and naturally curious. You enjoy making complex processes simpler, leverage systems, data and AI tools to work smarter, and know how to collaborate with stakeholders across different teams and countries.

You are high on energy, low on ego, and bring a practical mindset to solving challenges. You enjoy balancing operational execution with a drive for continuous improvement.

To be successful in the role, you:

• 3-5 years of experience in Learning & Development, Learning Operations, Learning Technology or a related field.
• Experience working with Learning Management Systems (LMS) and digital learning platforms.
• Affinity with reporting, data analysis and translating insights into recommendations.
• Experience coordinating projects and working with multiple stakeholders.
• Skilled in applying AI to improve systems, processes, reporting, and user support.
• Strong organizational and problem-solving skills.
• Understanding of learning principles and digital learning solutions.
• Excellent communication skills in English.
• Advanced Excel and/or reporting tool experience is a plus.
• Experience with vendor management, implementation projects or learning analytics is a plus.

Benefits of working at Rituals

• Unique opportunities for personal and professional growth
• Staff discount on Rituals products
• Attractive bonus
• Flexible working hours tailored to your personal rhythm
• Company & team events